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For Companies At a Glance
- Tasks: Manage residential properties, ensuring smooth operations and positive relationships with landlords and tenants.
- Company: Join a supportive team at Castles Estate Agents in Hemel Hempstead.
- Benefits: Gain valuable experience, develop skills, and enjoy a collaborative work environment.
- Why this job: Make a real difference in people's lives by creating homes they love.
- Qualifications: Experience in residential property management and strong communication skills required.
- Other info: Opportunity for career growth in a dynamic and varied role.
The predicted salary is between 30000 - 42000 £ per year.
About the role
Because great property management is about people, not just properties. Are you someone who takes pride in keeping things running seamlessly behind the scenes — while building strong, trusted relationships along the way? Do you enjoy problem-solving, variety, and knowing that your work genuinely makes a difference to people’s homes and lives?
We’re looking for an Assistant Property Manager to join our residential lettings team in Hemel Hempstead. As part of the Property Management team, you’ll help manage a shared portfolio of residential properties, playing a key role in delivering a smooth, professional, and reassuring experience for both landlords and tenants.
This is a hands-on role where no two days look the same — perfect for someone who enjoys responsibility, autonomy, and being right at the heart of property management.
You’ll be involved across the full lifecycle of residential property management, including:
- Managing day-to-day operations of a varied residential portfolio, ensuring properties are safe, compliant, and well cared for
- Supporting landlords and tenants, building positive relationships and handling queries or issues with confidence and empathy
- Coordinating maintenance and repairs, instructing contractors, overseeing works, carrying out property visits and mid-term inspections, and ensuring high standards are always met
- Overseeing financial processes, including rent collection, reporting, rent guarantees and associated claims
- Ensuring full compliance with all statutory and regulatory requirements
- Handling renewals and terminations, including inspections, deposit dilapidations and dispute management
You’ll already have experience in residential property management and a solid understanding of lettings processes. More than anything, you’ll care about delivering a consistently excellent experience.
You’ll be a great fit if you:
- Take a professional, customer-first approach
- Build rapport easily and communicate clearly, especially over the phone
- Are highly organised and comfortable managing multiple priorities
- Stay calm under pressure and enjoy problem-solving
- Have experience dealing with maintenance issues, safety certificates, and statutory notices (including Section 8 & Section 21)
A full driving licence and your own vehicle are essential. An ARLA qualification would be advantageous but isn’t essential.
You’ll be joining a supportive, experienced team where your role truly matters. You’ll gain exposure across all areas of residential property management, develop your skills, and be trusted to take ownership of your work — all within an environment that values professionalism, collaboration, and care.
If you’re ready to take the next step in your property career and want to work somewhere that values people as much as performance, we’d love to hear from you.
Assistant Property Manager (Residential Lettings) in Hemel Hempstead employer: Castles Estate Agents
Contact Detail:
Castles Estate Agents Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Assistant Property Manager (Residential Lettings) in Hemel Hempstead
✨Tip Number 1
Network like a pro! Reach out to your contacts in the property management field and let them know you're on the lookout for opportunities. You never know who might have a lead or be able to refer you to a hiring manager.
✨Tip Number 2
Prepare for interviews by researching the company and its values. Show them that you understand their approach to property management and how you can contribute to creating homes people love living in.
✨Tip Number 3
Practice your communication skills! Since building rapport is key in this role, consider doing mock interviews with friends or family to refine your ability to connect with potential employers.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you're genuinely interested in joining our team.
We think you need these skills to ace Assistant Property Manager (Residential Lettings) in Hemel Hempstead
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Assistant Property Manager role. Highlight your experience in residential property management and any relevant qualifications to show us you’re the right fit!
Craft a Compelling Cover Letter: Use your cover letter to tell us why you’re passionate about property management. Share specific examples of how you've built strong relationships with landlords and tenants, and how you’ve tackled challenges in the past.
Showcase Your Problem-Solving Skills: In your application, don’t shy away from sharing instances where you’ve successfully resolved issues or improved processes. We love candidates who can think on their feet and keep things running smoothly!
Apply Through Our Website: We encourage you to apply directly through our website for a seamless application process. It’s the best way for us to receive your details and get to know you better!
How to prepare for a job interview at Castles Estate Agents
✨Know Your Stuff
Make sure you brush up on your knowledge of residential property management and lettings processes. Familiarise yourself with common issues landlords and tenants face, as well as relevant legislation like Section 8 and Section 21. This will show that you're not just interested in the role but also understand the intricacies involved.
✨Showcase Your People Skills
Since this role is all about building relationships, be prepared to discuss how you've successfully managed tenant and landlord interactions in the past. Share specific examples where you've resolved conflicts or built rapport, highlighting your customer-first approach and empathy.
✨Demonstrate Problem-Solving Abilities
Think of a few scenarios where you've had to tackle maintenance issues or compliance challenges. Be ready to explain your thought process and the steps you took to resolve these problems. This will illustrate your ability to stay calm under pressure and manage multiple priorities effectively.
✨Ask Insightful Questions
Prepare some thoughtful questions about the company culture, team dynamics, and expectations for the Assistant Property Manager role. This not only shows your genuine interest in the position but also helps you gauge if the company is the right fit for you.
