At a Glance
- Tasks: Lead compliance initiatives and ensure regulatory obligations are met across the Group.
- Company: Join Castles Property Group, a dynamic leader in property management.
- Benefits: Part-time hours, competitive salary, and opportunities for professional growth.
- Other info: Collaborative environment with a focus on integrity and professional development.
- Why this job: Shape compliance processes and make a real impact in a growing company.
- Qualifications: Experience in compliance, risk, or governance, ideally in property or financial services.
The predicted salary is between 45000 - 55000 £ per year.
We are seeking an experienced and proactive Group Compliance Manager to join Castles Property Group. This newly created role will play a key part in developing and embedding a robust compliance framework across all companies within the Group.
The successful candidate will ensure the business meets its regulatory obligations across key areas, including complaint handling, GDPR and data protection, management of Data Subject Access Requests (DSARs), anti-money laundering (AML), and property management compliance. The role also involves developing effective processes to manage these obligations, alongside delivering training and education across the Group to ensure staff remain fully aware of regulatory requirements and are competent in the responsibilities of their roles.
The Group Compliance Manager will act as facilitator for the investigation and resolution of complaints, including establishing the process of managing complaints, analysis of complaint trends across the group and working with the leadership team to improve process where required to prevent any repeated dissatisfaction. Working closely with senior leaders and operational teams, you will provide oversight, reporting, quality assurance, training, and guidance to ensure compliance remains at the heart of our business.
This role would suit an individual with a strong regulatory background, ideally gained within the property sales and lettings sector or financial services industry. As a new position within the Group, the successful candidate will have the opportunity to play an active part in building the role, influence business processes, and become an integral member of the Group management team.
Responsibilities and Qualifications
- Develop and maintain a comprehensive compliance and control framework across the Group.
- Ensure AML and GDPR requirements are fully embedded within sales and lettings processes.
- Manage and oversee Data Subject Access Requests (DSARs), providing guidance and approval where required.
- Review, improve and maintain complaint handling procedures, ensuring regulatory timescales are consistently met.
- Facilitate the investigation and resolution of customer complaints, working closely with operational teams.
- Analyse complaint trends, identify root causes, and provide recommendations to improve customer outcomes and prevent recurring issues.
- Work collaboratively with Property Management and Property Services teams to ensure compliance with key certification requirements, including Gas Safety, EICR and EPC regulations.
- Design and deliver meaningful compliance reporting and management information to provide visibility of risk and regulatory adherence across the Group.
- Develop and implement quality assurance programmes to assess compliance performance and identify opportunities for improvement.
- Create and maintain regulatory procedures aligned with company policies and evolving legislation.
- Monitor changes in legislation and regulatory requirements, updating policies, procedures and controls accordingly.
- Design and deliver compliance training programmes, ensuring all employees maintain the knowledge and competence required for their roles.
- Work closely with department leaders to ensure compliance considerations are embedded into business processes and operational decision-making.
- Previous experience in a compliance, risk, regulatory or governance role.
- Strong knowledge of GDPR, Data Protection legislation, AML regulations, complaint handling processes, and property management compliance requirements.
- Experience within the property sales, lettings, property management or financial services sectors would be highly advantageous.
- Excellent analytical skills with the ability to identify risks, trends and opportunities for improvement.
- Strong communication and stakeholder management skills, with the confidence to influence at all levels of the business.
- Ability to develop policies, procedures, controls and reporting frameworks from the ground up.
- Highly organised with exceptional attention to detail and the ability to manage multiple priorities.
- Experience designing and delivering training programmes and promoting a culture of compliance.
- A collaborative and pragmatic approach, balancing regulatory requirements with commercial objectives.
- High levels of integrity, professionalism and sound judgement.
- Ability to work part-time (30hrs/week – Monday to Friday).
Group Compliance Manager employer: Castles Estate Agents
At Castles Property Group, we pride ourselves on being an exceptional employer that values compliance and integrity at the core of our operations. Our collaborative work culture fosters professional growth, offering the Group Compliance Manager a unique opportunity to shape compliance frameworks while working closely with senior leaders. With a commitment to employee development and a focus on maintaining high standards in regulatory adherence, we provide a supportive environment where your contributions will directly impact our success in the property sector.
StudySmarter Expert Advice🤫
We think this is how you could land Group Compliance Manager
✨Tap into Compliance Networks
Join compliance and risk management networks like the Association of Compliance Professionals or local chapters. These communities often share part-time opportunities that might not be advertised widely, plus you'll build connections that could lead to your next gig.
✨Utilise Online Job Boards
Specific job boards like ComplianceCrossing or RiskJobs can help you zero in on part-time roles in compliance. Set up alerts for new listings so you're one of the first to apply—timeliness can really set you apart!
✨Tailor Your Networking Approach
When networking, focus on engaging with compliance professionals on platforms like LinkedIn or attending local industry meetups. Bring up specific laws or recent trends to show off your knowledge and make a memorable impression!
✨Leverage Internships for Part-Time Roles
If you've done an internship in compliance risk, reach out to your past supervisors or colleagues. They often know about part-time openings or can refer you to organisations like Castles Estate Agents, potentially speeding up your job search.
We think you need these skills to ace Group Compliance Manager
Some tips for your application 🫡
Show Off Your Compliance Knowledge:When applying for a part-time role in compliance-risk, make sure your CV highlights any relevant coursework, certifications, or experience in regulatory frameworks. We want to see your understanding of compliance standards and risk management concepts, so don’t be shy about bragging about those modules or training programmes.
Demonstrate Analytical Skills:Compliance and risk roles are all about dealing with data, so be sure to showcase your analytical skills in your application. Include specific examples of how you've used analytical tools or methods to identify risk or ensure compliance in previous roles or projects. Trust us, this will make your application stand out!
Emphasise Your Availability:Since this is a part-time role, it's really important to communicate your availability clearly. In your cover letter, let us know your preferred hours and if you're flexible. This helps us see how you can fit into our team and the schedules we need to cover.
Tailor Your Cover Letter to Show Interest:In your cover letter, show us why you want to work in compliance-risk specifically for Castles Estate Agents. Tell us about your passion for helping organisations maintain compliance and how you can contribute to our goals. Personalising this will definitely help make your application more memorable, so take that extra step!
How to prepare for a job interview at Castles Estate Agents
✨Understand Regulatory Frameworks
For a role in compliance-risk, it's crucial to have a solid grasp of the relevant regulations and frameworks, like GDPR or anti-money laundering laws. Brush up on these areas, and be ready to discuss how your knowledge applies to scenarios you might face at Castles Estate Agents.
✨Prepare Case Studies
Since we’re looking at a part-time gig, interviewers may want to see how you approach real-world problems. Prepare some case studies related to risk assessment or compliance frameworks that showcase your analytical skills and decision-making process. This will help you stand out as someone who's ready to jump into the action.
✨Show Off Your Detail Orientation
In compliance, attention to detail is everything. Bring examples from your past experiences where your diligence made a difference, whether that’s spotting a regulatory oversight or ensuring a process was followed to the letter. We want to highlight how this skill can benefit Castles Estate Agents.
✨Connect Your Part-Time Availability
Make it clear how your part-time availability aligns with the needs of Castles Estate Agents. Talk about how your time management skills will help you keep on top of tasks and responsibilities, ensuring you can maximise your impact even with part-time hours.
