Customer Experience Assistant in Newcastle upon Tyne

Customer Experience Assistant

Location: Carlisle, Newcastle or Workington. Hours: 36.25 hours per week (may consider job share). Employment type: Permanent. Salary: £24,929 – £27,260 per annum (FTE based on 36.25 hours per week) + benefits package.

About the Role

As a Customer Experience Assistant, you’ll play a key role in our complaints process by logging Stage 1 & 2 Complaints, supporting complaint managers for the duration of the complaint and tracking any follow‑up actions to completion. You will also work with involved residents on our Residents Scrutiny Panel. Other tasks include managing customer feedback from surveys, processing staff compliments and sending information to groups of residents as required.

Qualifications & Experience

• Experience working in social housing.
• Experience delivering great customer service.
• Enjoys working with and meeting new people.
• Excellent communicator determined to deliver service improvements for our residents.

About CCHA

CCHA owns and manages more than 7,000 homes across the North of England in Cumbria, Northumberland, Tyne and Wear and North Lancashire. As an Association, we focus on the needs of the local communities we serve, tackling the housing crisis, improving services within our communities, and using our strength and efficiency to meet housing service needs. We are committed to providing excellent services to our customers.

How to Apply

If you would like to join the CCHA Team, please complete our online application and tell us how you can add value and dynamism to our team. You can find more information on this role by downloading the document available below.

Apply now to complete the online application.

Application Information

Closing date for applications: Sunday, 25 January 2026.

Interviews will be held over Teams on Thursday 29th and Friday 30th January 2026.