Lettings & Neighbourhoods Officer
- Workington office
- 29 hours per week.
- Permanent
- £33,782 - £35,894 (FTE based on 36.25 hours per week) + benefits package
Would you like a rewarding role in which you can make a genuine difference to residents and communities?
Castles & Coasts Housing Association (CCHA) is looking for an enthusiastic Lettings & Neighbourhoods Officer to join our friendly, professional and customer-focused team. Your main office base will be Workington, but you will manage a neighbourhood patch covering the surrounding areas. Regular travel throughout these communities is therefore an important part of the role. You will provide an excellent service across lettings and tenancy management, helping residents sustain successful tenancies and supporting thriving neighbourhoods. Your responsibilities will include allocations, safeguarding and responding to anti-social behaviour.
What you’ll bring
- Experience of working within social housing
- Knowledge of lettings and tenancy management
- A commitment to excellent customer care and resident engagement
- Confidence in handling safeguarding and anti-social behaviour matters
- The ability to maintain accurate, timely marketing information for empty homes
- A positive, self-motivated approach and the ability to meet deadlines
- A focus on achieving team targets and responding promptly to customer enquiries
You’ll work closely with colleagues across CCHA, building positive relationships with residents and partners to resolve issues and deliver responsive, value-for-money services.
This is a fantastic opportunity to join a supportive team; develop your experience and have a positive impact on the people and communities we serve.
Closing date: Tuesday 3rd November 2026
Interview: Tuesday 10th November 2026 via Microsoft Teams
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Lettings & Neighbourhoods Officer employer: Castles and Coasts Housing Association
At Castles & Coasts Housing Association, we pride ourselves on being an excellent employer that values collaboration and employee development. Our supportive work culture fosters growth opportunities, ensuring that our Property Services Assistants thrive in their roles while contributing to meaningful community impact in Carlisle, Newcastle, or Workington. With a competitive benefits package and a commitment to work-life balance, we offer a rewarding environment for those looking to make a difference.
Contact Details:
Castles and Coasts Housing Association Recruitment Team
