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- Tasks: Join our team as a Customer Services Advisor, handling enquiries and providing top-notch support.
- Company: CCHA manages over 7,000 homes, focusing on community needs and tackling the housing crisis.
- Benefits: Enjoy a competitive salary, flexible working hours, and opportunities for personal growth.
- Why this job: Make a real impact in your community while developing valuable customer service skills.
- Qualifications: We're looking for self-motivated problem-solvers with customer service experience.
- Other info: Apply by 16th June 2025 to be part of a dedicated team making a difference.
The predicted salary is between 21500 - 24000 £ per year.
Castles & Coasts Housing Association (CCHA) is currently looking to recruit a full time (36.25 hours per week) Customer Services Advisor based in Workington, Carlisle or Newcastle with a salary £24,929 - £27,260 per annum. If you are looking for an exciting new role, this is a great opportunity to join the Customer Services Team at CCHA.
Our Customer Services Advisors are responsible for providing a high standard of customer service, dealing with customer enquiries at the first point of contact (in person and by telephone, text, webchat and via email/website). Key tasks are varied and include:
- Processing day to day and specialist repairs reported by our customers
- Liaising with contractors and Property Services colleagues to deal with complex responsive repairs on a regular basis
- Updating important records (including CRM and electronic document management systems)
- Advising residents on rent/service charge accounts
- Taking payments
- Giving advice on lettings and anti-social behaviour matters
We are looking for someone who:
- Is self-motivated
- Is a problem-solver
- Has experience dealing with customer enquiries combined with a knowledge of the principles of customer care
CCHA owns and manages more than 7,000 homes across the North of England in Cumbria, Northumberland, Tyne and Wear and North Lancashire. As an Association, we focus on the needs of the local communities we serve, tackling the housing crisis, improving services within our communities, and use our strength and efficiency to meet housing service needs. We are committed to providing excellent services to our customers.
You can find more information on this role by downloading the document available below. If you are looking to make a real difference to the service we provide to our residents, please click “Apply Now” to complete our online application.
Closing date for applications: Monday 16th June 2025
Customer Services Advisor employer: Castles and Coasts Housing Association
Contact Detail:
Castles and Coasts Housing Association Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Services Advisor
✨Tip Number 1
Familiarise yourself with the specific services offered by CCHA. Understanding their mission and the communities they serve will help you demonstrate your alignment with their values during any interviews.
✨Tip Number 2
Prepare to discuss your previous customer service experiences in detail. Think of specific examples where you successfully resolved issues or improved customer satisfaction, as this will showcase your problem-solving skills.
✨Tip Number 3
Research common challenges faced in the housing sector, particularly around repairs and tenant relations. Being knowledgeable about these issues will allow you to engage in meaningful conversations during the interview process.
✨Tip Number 4
Practice your communication skills, especially for handling enquiries via different channels like phone, email, and webchat. Being able to articulate your thoughts clearly and professionally will be crucial in this role.
We think you need these skills to ace Customer Services Advisor
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and skills required for the Customer Services Advisor position. Tailor your application to highlight how your experience aligns with these requirements.
Craft a Strong CV: Ensure your CV is up-to-date and clearly outlines your relevant experience in customer service. Use bullet points to make it easy to read, and include specific examples of how you've successfully handled customer enquiries or resolved issues.
Write a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention specific aspects of CCHA that resonate with you, such as their commitment to community service, and explain how you can contribute to their mission.
Proofread Your Application: Before submitting your application, take the time to proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial in a customer service role.
How to prepare for a job interview at Castles and Coasts Housing Association
✨Know the Company
Before your interview, take some time to research Castles & Coasts Housing Association. Understand their mission, values, and the communities they serve. This will help you tailor your answers and show that you're genuinely interested in the role.
✨Demonstrate Customer Service Skills
Since the role focuses on customer service, be prepared to discuss your previous experiences dealing with customer enquiries. Use specific examples to illustrate how you've successfully resolved issues or improved customer satisfaction in the past.
✨Showcase Problem-Solving Abilities
As a Customer Services Advisor, you'll need to be a problem-solver. Think of scenarios where you've had to think on your feet or come up with creative solutions to challenges. Be ready to share these examples during your interview.
✨Ask Insightful Questions
At the end of the interview, you'll likely have the chance to ask questions. Prepare thoughtful questions about the team, the challenges they face, or the future direction of CCHA. This shows your enthusiasm for the role and helps you assess if it's the right fit for you.
