At a Glance
- Tasks: Assist in managing customer complaints and feedback to improve services.
- Company: Join CCHA, a leading housing association dedicated to community needs.
- Benefits: Enjoy a competitive salary, flexible hours, and a supportive work environment.
- Other info: Job share options available; apply by 3rd August 2025.
- Why this job: Make a real impact in your community while working with a dynamic team.
- Qualifications: Experience in social housing and excellent communication skills are essential.
The predicted salary is between 21500 - 24000 £ per year.
Customer Experience Assistant
- Carlisle, Newcastle or Workington
- 36.25 hours per week (will consider job share)
- Permanent
- £24,929 - £27,260 per annum (FTE based on 36.25 hours per week) + benefits package
Castles & Coasts Housing Association (CCHA) is currently looking to recruit a permanent, full time (36.25 hours per week) Customer Experience Assistant, based in Carlisle, Newcastle or Workington with a salary of £24,929 - £27,260 per annum.
If you are looking for an exciting new role, this is a great opportunity to join the Customer Experience Team at CCHA.
As a Customer Experience Assistant, you’ll play a key role in our complaints process by logging Stage 1 & 2 Complaints, supporting complaint managers for the duration of the complaint and tracking any follow up actions to completion. You will also work with involved residents on our Residents Scrutiny Panel. Other tasks you would be involved in will include managing customer feedback from surveys, processing staff compliments and sending information to groups of residents as required.
We’re looking for candidates with skills and experience that includes experience of working in social housing, delivering great customer service and enjoys working with and meeting new people. An excellent communicator, the successful candidate will be determined to deliver service improvements for our residents.
CCHA owns and manages more than 7,000 homes across the North of England in Cumbria, Northumberland, Tyne and Wear and North Lancashire. As an Association, we focus on the needs of the local communities we serve, tackling the housing crisis, improving services within our communities, and use our strength and efficiency to meet housing service needs. We are committed to providing excellent services to our customers.
If you like what you’ve read, and you would like the opportunity to join the CCHA Team, please complete our application process, telling us how you feel you can add value and dynamism to our team. If you choose to apply, and are successful, you will be rewarded on all levels - a great place to work and a great team of people to work with.
You can find more information on this role by downloading the document available below. If you are looking to make a real difference to the service we provide to our residents, please click “Apply Now” to complete our online application.
Closing date for applications: Sunday the 25th of January 2026
Interviews to be held: (Over Teams) Thursday 29th & Friday 30th of January 2026
Customer Experience Assistant in Carlisle employer: Castles and Coasts Housing Association
Castles & Coasts Housing Association (CCHA) is an exceptional employer that prioritises the well-being and development of its employees. With a strong commitment to community service, CCHA offers a supportive work culture where your contributions directly impact local residents' lives. Employees benefit from a comprehensive package, including opportunities for professional growth and a collaborative environment that values feedback and innovation.
Contact Details:
Castles and Coasts Housing Association Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Customer Experience Assistant in Carlisle
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Castles and Coasts Housing Association. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Castles and Coasts Housing Association before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Experience Assistant in Carlisle
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Castles and Coasts Housing Association:Your cover letter is your chance to shine! Tell us why you want to work at Castles and Coasts Housing Association specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Castles and Coasts Housing Association!
How to prepare for a job interview at Castles and Coasts Housing Association
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
