At a Glance
- Tasks: Assist in managing customer complaints and feedback to improve services.
- Company: Join CCHA, a leading housing association dedicated to community needs.
- Benefits: Enjoy a competitive salary, flexible hours, and a supportive work environment.
- Other info: Job share options available; apply by 3rd August 2025.
- Why this job: Make a real impact in your community while working with a dynamic team.
- Qualifications: Experience in social housing and excellent communication skills are essential.
The predicted salary is between 21500 - 24000 £ per year.
Customer Experience Assistant
Location: Carlisle, Newcastle or Workington. Hours: 36.25 hours per week (may consider job share). Employment type: Permanent. Salary: £24,929 - £27,260 per annum (FTE based on 36.25 hours per week) + benefits package.
About the Role
As a Customer Experience Assistant, you’ll play a key role in our complaints process by logging Stage 1 & 2 Complaints, supporting complaint managers for the duration of the complaint and tracking any follow‑up actions to completion. You will also work with involved residents on our Residents Scrutiny Panel. Other tasks include managing customer feedback from surveys, processing staff compliments and sending information to groups of residents as required.
Qualifications & Experience
- Experience working in social housing.
- Experience delivering great customer service.
- Enjoys working with and meeting new people.
- Excellent communicator determined to deliver service improvements for our residents.
About CCHA
CCHA owns and manages more than 7,000 homes across the North of England in Cumbria, Northumberland, Tyne and Wear and North Lancashire. As an Association, we focus on the needs of the local communities we serve, tackling the housing crisis, improving services within our communities, and using our strength and efficiency to meet housing service needs. We are committed to providing excellent services to our customers.
How to Apply
If you would like to join the CCHA Team, please complete our online application and tell us how you can add value and dynamism to our team. You can find more information on this role by downloading the document available below.
Apply now to complete the online application.
Application Information
Closing date for applications: Sunday, 25 January 2026.
Interviews will be held over Teams on Thursday 29th and Friday 30th January 2026.
Customer Experience Assistant in Workington employer: Castles and Coasts Housing Association
Castles & Coasts Housing Association (CCHA) is an exceptional employer, offering a supportive work culture that prioritises employee growth and community impact. With a focus on delivering outstanding customer service in the social housing sector, CCHA provides a comprehensive benefits package and opportunities for professional development, making it a rewarding place to work in Carlisle, Newcastle, or Workington.
Contact Details:
Castles and Coasts Housing Association Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Customer Experience Assistant in Workington
✨Tip Number 1
Familiarise yourself with the specific challenges and needs of the communities served by CCHA. Understanding local issues will help you demonstrate your commitment to improving customer experience during interviews.
✨Tip Number 2
Prepare examples from your past experiences that showcase your ability to handle complaints and feedback effectively. Highlighting your problem-solving skills will be crucial in this role.
✨Tip Number 3
Network with current or former employees of CCHA if possible. They can provide insights into the company culture and expectations, which can help you tailor your approach during the interview.
✨Tip Number 4
Research the latest trends in customer service within the social housing sector. Being knowledgeable about industry standards will show your dedication and readiness to contribute positively to the team.
We think you need these skills to ace Customer Experience Assistant in Workington
Some tips for your application 🫡
Understand the Role:Read the job description carefully to understand the key responsibilities and skills required for the Customer Experience Assistant position. Tailor your application to highlight how your experience aligns with these requirements.
Showcase Relevant Experience:In your CV and cover letter, emphasise any previous experience in social housing or customer service roles. Provide specific examples of how you've successfully managed customer feedback or complaints in the past.
Communicate Your Passion:Express your enthusiasm for improving services for residents in your application. Mention any personal motivations or experiences that drive your commitment to excellent customer service.
Proofread Your Application:Before submitting, carefully proofread your application for spelling and grammatical errors. A well-presented application reflects your attention to detail and professionalism.
How to prepare for a job interview at Castles and Coasts Housing Association
✨Know the Company
Before your interview, take some time to research Castles & Coasts Housing Association. Understand their mission, values, and the communities they serve. This will help you tailor your answers and show that you're genuinely interested in the role.
✨Highlight Relevant Experience
Make sure to discuss any previous experience you have in social housing or customer service. Be ready to provide specific examples of how you've successfully handled complaints or improved services in past roles.
✨Demonstrate Communication Skills
As a Customer Experience Assistant, strong communication skills are essential. Practice articulating your thoughts clearly and confidently. Consider preparing answers to common interview questions that showcase your ability to communicate effectively with residents.
✨Show Your Passion for Service Improvement
CCHA is looking for someone who is determined to deliver service improvements. Be prepared to discuss your ideas on how to enhance customer experience and demonstrate your commitment to making a positive impact in the community.
