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- Tasks: Join our team as a Customer Experience Assistant, handling complaints and gathering feedback.
- Company: CCHA is dedicated to improving housing experiences for residents in Carlisle, Newcastle, and Workington.
- Benefits: Enjoy a competitive salary, full-time hours, and the chance to make a real impact.
- Why this job: Be part of a dynamic team focused on enhancing customer service and community engagement.
- Qualifications: Experience in social housing and excellent communication skills are essential.
- Other info: We are a Disability Confident employer, committed to inclusivity in our hiring process.
The predicted salary is between 20400 - 26700 £ per year.
Castles & Coasts Housing Association (CCHA) is currently looking to recruit a permanent, full time (36.25 hours per week) Customer Experience Assistant, based in Carlisle, Newcastle or Workington with a salary of £24,440 – £26,725 per annum.
If you are looking for an exciting new role, this is a great opportunity to join the Customer Experience Team at CCHA.
As a Customer Experience Assistant, you’ll play a key role in our complaints process, deliver upon recommendations made by our involved residents and manage continual service feedback from residents.
We are looking for candidates with skills and experience that includes experience of working in social housing, delivering great customer service and enjoys working with and meeting new people. An excellent communicator, the successful candidate will be determined to deliver service improvements for our residents., Disability Confident
About Disability Confident
A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to Disability Confident.
Customer Expeirence Assistant employer: Castles and Coasts Housing Association
Contact Detail:
Castles and Coasts Housing Association Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Expeirence Assistant
✨Tip Number 1
Familiarize yourself with the social housing sector and the specific challenges it faces. Understanding the context in which CCHA operates will help you demonstrate your knowledge during the interview.
✨Tip Number 2
Prepare examples of how you've successfully handled customer complaints or feedback in previous roles. Being able to share specific instances will showcase your problem-solving skills and commitment to customer service.
✨Tip Number 3
Research CCHA's values and recent initiatives. Showing that you align with their mission and are aware of their current projects can set you apart as a candidate who is genuinely interested in the role.
✨Tip Number 4
Network with current or former employees of CCHA if possible. They can provide insights into the company culture and expectations, which can be invaluable for tailoring your approach during the application process.
We think you need these skills to ace Customer Expeirence Assistant
Some tips for your application 🫡
Understand the Role: Take the time to thoroughly read the job description for the Customer Experience Assistant position at CCHA. Understand the key responsibilities and required skills, especially those related to customer service and social housing.
Tailor Your CV: Customize your CV to highlight relevant experience in social housing and customer service. Use specific examples that demonstrate your ability to handle complaints and improve service delivery.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and your commitment to improving resident experiences. Mention any relevant achievements or experiences that align with the role's requirements.
Proofread Your Application: Before submitting your application, carefully proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Castles and Coasts Housing Association
✨Show Your Customer Service Skills
Make sure to highlight your previous experience in customer service, especially in social housing. Share specific examples of how you've successfully resolved complaints or improved service for residents.
✨Communicate Clearly and Confidently
As an excellent communicator, it's crucial to demonstrate your ability to convey information clearly. Practice articulating your thoughts and responses to common interview questions to ensure you come across as confident and articulate.
✨Demonstrate Your Passion for Improvement
CCHA is looking for someone who is determined to deliver service improvements. Be prepared to discuss any ideas you have for enhancing the customer experience and how you would implement feedback from residents.
✨Research CCHA and Its Values
Familiarize yourself with Castles & Coasts Housing Association's mission and values. Showing that you understand their commitment to customer experience will help you stand out as a candidate who aligns with their goals.
