Castles & Coasts Housing Association in Carlisle is recruiting a permanent Senior Complaints Officer to join the Customer Experience Team in the Customers and Communities Directorate. The role requires handling a caseload, producing high-quality written responses within timescales, and using data to identify trends for service improvement.
This post is based on a 36.25-hour week with a salary of £40,116 to £42,755 per year, plus benefits. Interviews are in November 2026.
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Senior Complaints & Service Improvement Lead in Carlisle employer: Castles and Coasts Housing Association
At Castles & Coasts Housing Association, we pride ourselves on being an excellent employer that values collaboration and employee development. Our supportive work culture fosters growth opportunities, ensuring that our Property Services Assistants thrive in their roles while contributing to meaningful community impact in Carlisle, Newcastle, or Workington. With a competitive benefits package and a commitment to work-life balance, we offer a rewarding environment for those looking to make a difference.
Contact Details:
Castles and Coasts Housing Association Recruitment Team
