Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Manage customer enquiries and process repairs while keeping records up to date.
- Company: Join a vibrant housing association making a difference in the community.
- Benefits: Competitive salary, full-time hours, and a chance to grow your skills.
- Why this job: Be part of a dynamic team and positively impact people's lives.
- Qualifications: Strong customer service skills and a knack for problem-solving.
- Other info: Fixed-term contract until June 2027 with great career potential.
The predicted salary is between 24929 - 27260 £ per year.
A housing association is seeking a Customer Services Advisor for its Carlisle office. The role involves managing customer enquiries, processing repairs, and maintaining important records. Candidates should possess strong customer service skills and be self-motivated problem solvers. This full-time, fixed-term contract until June 2027 offers a salary range of £24,929-£27,260 per annum. It's an exciting opportunity to join a dynamic team and make a positive impact in the community.
Resident Services & Repairs Advisor in Carlisle employer: Castles and Coasts Housing Association
Contact Detail:
Castles and Coasts Housing Association Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Resident Services & Repairs Advisor in Carlisle
✨Tip Number 1
Get to know the company! Research the housing association and understand their values and mission. This will help you tailor your approach during interviews and show that you're genuinely interested in making a positive impact in the community.
✨Tip Number 2
Practice your customer service skills! Think of scenarios where you’ve solved problems or handled difficult situations. Be ready to share these experiences during your interview to demonstrate your self-motivation and problem-solving abilities.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend local events related to housing services. This can give you insider knowledge and potentially a referral, which can really boost your chances of landing the job.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to engage directly with us.
We think you need these skills to ace Resident Services & Repairs Advisor in Carlisle
Some tips for your application 🫡
Show Off Your Customer Service Skills: Make sure to highlight your customer service experience in your application. We want to see how you've handled enquiries and resolved issues in the past, so share specific examples that showcase your skills!
Be a Problem Solver: Since the role involves processing repairs and managing customer queries, we love seeing candidates who can think on their feet. Include instances where you’ve tackled challenges head-on and found effective solutions.
Keep It Organised: As you'll be maintaining important records, it’s crucial to demonstrate your organisational skills. Mention any tools or methods you use to stay organised and ensure everything runs smoothly.
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of success. It’s the easiest way for us to receive your application and get to know you better!
How to prepare for a job interview at Castles and Coasts Housing Association
✨Know Your Stuff
Before the interview, make sure you understand the role of a Resident Services & Repairs Advisor. Familiarise yourself with common customer enquiries and repair processes. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Show Off Your Customer Service Skills
Prepare examples from your past experiences where you've excelled in customer service. Think about times when you solved problems or went above and beyond for a customer. This will demonstrate your ability to handle enquiries effectively and maintain important records.
✨Be a Problem Solver
Since the role requires self-motivated problem-solving, think of scenarios where you've tackled challenges head-on. Be ready to discuss your thought process and how you arrived at solutions. This will highlight your proactive approach and suitability for the job.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, the types of repairs you might be dealing with, or how success is measured in the role. This shows your enthusiasm and helps you gauge if the company is the right fit for you.