- Carlisle
- 36.25 hours per week
- Permanent
- £26,644-£30,467 FTE based on 36.25 hours per week) + benefits package
Castles & Coasts Housing Association (CCHA) is currently looking to recruit a permanent, full time (36.25 hours per week) Complaints Resolution Officer, based in Carlisle, with a salary of £26,644-£30,467 per annum.
We are looking for a dedicated and customer-focused Complaints Resolution Officer to join our team. This is an exciting opportunity for an individual who is committed to resolving issues fairly, learning from customer feedback and driving service improvements. You will play a key role in managing complaints from receipt through to resolution, ensuring every resident receives a professional, empathetic and transparent experience
We are looking for candidates with skills and experience that includes:
- Experience of investigating and responding to customer complaints or complex customer enquiries.
- Excellent written and verbal communication skills.
- Strong customer service ethos with a commitment to achieving fair outcomes.
- Ability to analyse information, assess evidence and make balanced decisions.
- Experience of managing multiple priorities and meeting deadlines.
- Strong attention to detail and excellent organisational skills.
- Ability to work collaboratively with colleagues across different teams.
Join us and help ensure every complaint is an opportunity to improve services, build trust and strengthen relationships with our residents.
CCHA owns and manages more than 7,400 homes across the North of England in Cumbria, Northumberland, Tyne and Wear and North Lancashire. As an Association, we focus on the needs of the local communities we serve, tackling the housing crisis, improving services within our communities, and use our strength and efficiency to meet housing service needs. We are committed to providing excellent services to our customers.
Closing date for applications: 8th November 2026
Interviews to be held in person on 23rd & 24th November 2026
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Complaints Resolution Officer in Carlisle employer: Castles and Coasts Housing Association
At Castles & Coasts Housing Association, we pride ourselves on being an excellent employer that values collaboration and employee development. Our supportive work culture fosters growth opportunities, ensuring that our Property Services Assistants thrive in their roles while contributing to meaningful community impact in Carlisle, Newcastle, or Workington. With a competitive benefits package and a commitment to work-life balance, we offer a rewarding environment for those looking to make a difference.
Contact Details:
Castles and Coasts Housing Association Recruitment Team
