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For Companies At a Glance
- Tasks: Deliver top-notch customer service and manage bookings at the reception desk.
- Company: Join the Castlereagh Borough Council, a supportive and inclusive workplace.
- Benefits: Enjoy a competitive salary, pension contributions, and potential for contract extension.
- Why this job: Be the friendly face of the museum and make a difference in your community.
- Qualifications: Strong communication skills and a passion for customer service.
- Other info: Great opportunity for career growth in a dynamic environment.
The predicted salary is between 26403 - 27254 £ per year.
Job Overview
Position: Receptionist
Employer: Castlereagh Borough Council
Location: Irish Linen Centre & Lisburn Museum
Contract: Fixed Term – 12 months with possibility of extension
Salary: Scale 3, NJC Spinal Column Points 7‑9 (£26,403 – £27,254 per annum pro rata, plus 19% employer pension contribution)
Responsibilities
- Deliver customer service at the reception desk and by telephone
- Operate the computerised booking/cash system
- Sell shop stock, issue receipts and manage related transactions
- Maintain information databases
- Direct museum visitors and other users through the facility
- Perform any other tasks required to support the Leisure & Community Wellbeing department
Application Process
The application form is available exclusively online via the Council ITRENT Web Recruitment system. Hard‑copy applications are not accepted, however alternative arrangements such as access to a computer may be provided for candidates with specific needs.
EEO Statement
The Council is committed to providing people with disabilities the opportunity to compete fairly for jobs. If you have any special needs or requirements at any stage of the recruitment process, please contact the HR & OD team via email or telephone.
Closing Date
Tuesday 04 Nov 2025 16:00
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Receptionist employer: Castlereagh Borough Council
Contact Detail:
Castlereagh Borough Council Recruiting Team
We think you need these skills to ace Receptionist
Some tips for your application 🫡
Read the Job Description Carefully: Before you start filling out your application, take a good look at the job description. We want to see how your skills and experiences match what they're looking for, so make sure you highlight those in your application!
Be Clear and Concise: When you're writing your application, keep it straightforward. Use clear language and get straight to the point. We appreciate brevity, so avoid fluff and focus on what makes you a great fit for the role.
Show Your Personality: Don’t be afraid to let your personality shine through! We love seeing candidates who are genuine and enthusiastic. A little bit of your unique flair can make your application stand out from the rest.
Apply Through Our Website: Remember, the application form is only available online via the Council ITRENT Web Recruitment system. So, make sure you apply through our website to ensure your application gets to the right place!
How to prepare for a job interview at Castlereagh Borough Council
✨Know the Role Inside Out
Make sure you understand the responsibilities of a receptionist at Castlereagh Borough Council. Familiarise yourself with customer service expectations, the computerised booking system, and how to manage transactions. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Practice Your Customer Service Skills
Since you'll be delivering customer service at the reception desk, think about common scenarios you might face. Practice how you would handle difficult customers or inquiries. This will not only prepare you for potential questions but also demonstrate your ability to stay calm and professional under pressure.
✨Dress the Part
First impressions matter! Dress smartly and professionally for your interview. A polished appearance shows that you take the opportunity seriously and are ready to represent the council well. Remember, as a receptionist, you'll be the first point of contact for visitors!
✨Prepare Questions to Ask
Interviews are a two-way street, so come prepared with questions about the role and the team. Ask about the challenges the department faces or what a typical day looks like. This shows your enthusiasm and helps you gauge if the job is the right fit for you.
