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- Tasks: Engage with visitors, manage enquiries, and represent the council at events.
- Company: Local government authority in Lisburn focused on customer service excellence.
- Benefits: Competitive salary, pension contributions, and a permanent position.
- Why this job: Make a difference in your community while enhancing visitor experiences.
- Qualifications: Strong communication skills and a commitment to high service standards.
- Other info: Join a supportive team and enjoy a fulfilling career in public service.
The predicted salary is between 27254 - 29064 £ per year.
A local government authority in Lisburn is seeking a Visitor Information Centre Advisor to enhance customer service excellence. You will engage directly with visitors, manage enquiries, and represent the council at various events.
Candidates should possess strong communication skills and the ability to uphold high standards in service delivery.
This is a permanent position offering a salary between £27,254 - £29,064 alongside pension contributions, with applications due by January 27, 2026.
Visitor Information & Customer Service Specialist in Lisburn employer: Castlereagh Borough Council
Contact Detail:
Castlereagh Borough Council Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Visitor Information & Customer Service Specialist in Lisburn
✨Tip Number 1
Get to know the local area like the back of your hand! As a Visitor Information & Customer Service Specialist, you'll need to answer questions about local attractions and events. So, brush up on your knowledge and be ready to impress!
✨Tip Number 2
Practice your communication skills! Whether it's face-to-face or over the phone, being able to engage with visitors is key. Try role-playing scenarios with friends or family to build your confidence.
✨Tip Number 3
Showcase your customer service experience! When you get the chance to chat with potential employers, share specific examples of how you've gone above and beyond for customers in the past. It’ll make you stand out!
✨Tip Number 4
Don’t forget to apply through our website! We’ve got all the resources you need to help you land that job. Plus, it shows you're serious about joining the team and contributing to our mission of service excellence.
We think you need these skills to ace Visitor Information & Customer Service Specialist in Lisburn
Some tips for your application 🫡
Show Off Your Communication Skills: Since strong communication is key for this role, make sure your application highlights your ability to engage with people. Use clear and concise language, and don’t shy away from sharing examples of how you've excelled in customer service before.
Tailor Your Application: We want to see how you fit into the Visitor Information Centre Advisor role. Take a moment to read through the job description and align your experiences with the responsibilities mentioned. This shows us that you’re genuinely interested and have done your homework!
Keep It Professional Yet Friendly: While we love a casual vibe, remember that this is a professional application. Strike a balance between being approachable and maintaining professionalism. A friendly tone can go a long way in making your application stand out!
Apply Through Our Website: To make sure your application gets to us without a hitch, apply directly through our website. It’s the easiest way for us to keep track of your application and ensures you don’t miss any important details!
How to prepare for a job interview at Castlereagh Borough Council
✨Know Your Stuff
Before the interview, make sure you research the local government authority and its initiatives. Familiarise yourself with their visitor services and any recent events they've hosted. This will show your genuine interest and help you answer questions more confidently.
✨Show Off Your Communication Skills
As a Visitor Information & Customer Service Specialist, strong communication is key. Practice articulating your thoughts clearly and concisely. You might even want to prepare a few examples of how you've successfully handled customer enquiries in the past.
✨Demonstrate Your Customer Service Excellence
Think of specific instances where you've gone above and beyond for a customer. Be ready to share these stories during the interview to illustrate your commitment to high standards in service delivery. This will resonate well with the council's expectations.
✨Ask Thoughtful Questions
Prepare a few insightful questions about the role and the council's vision for visitor services. This not only shows your enthusiasm but also helps you gauge if the position aligns with your career goals. Plus, it makes for a great conversation starter!
