Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Assist visitors with enquiries, provide information, and manage bookings at the Visitor Information Centre.
- Company: Join Lisburn & Castlereagh City Council, dedicated to community growth and excellence.
- Benefits: Competitive salary, pension contributions, and a chance to enhance your career.
- Why this job: Be a vital part of creating better lives for individuals and communities.
- Qualifications: Strong customer service skills and a passion for helping others.
- Other info: Opportunity to represent the Council at events and grow in a supportive environment.
The predicted salary is between 27254 - 29064 £ per year.
Location: Lisburn
Salary: Scale 4, NJC Spinal Column Points 9 -13, £27,254 - £29,064 (pro rata), (per annum plus employer pension contribution)
Duration: Permanent
Posts Available: 1
Deliver better lives for all, whilst enhancing your career. These are the things we hold dear at Lisburn & Castlereagh City Council; respect, honesty, excellence, accountability, leadership & equality. We have an ambitious vision for our area. We want to create opportunities for strong, healthy communities, and business growth. Our success will create new opportunities for individuals, families & communities. Every role at LCCC contributes to this aim, and if appointed to this role you will be part of creating better lives for all.
The Postholder Will Be Responsible For:
- Being at the forefront of customer services within the Visitor Information Centre dealing with members of the public enquiries including the provision of literature, adding and editing digital content, information and advice, bookings, ticketing, and retail sales.
- Striving to maintain the high-quality standards established within the award-winning Lisburn Visitor Information Centre, being a vital team player in visitor servicing to both visitors and locals to the Lisburn and Castlereagh City Council area.
- Representing Council as required outside the city at trade fairs, exhibitions, meetings, seminars and conferences.
- Deputising for the Visitor Information Centre Supervisor as required.
If you have any special needs or requirements with regard to any stage of the recruitment process please contact the HR&OD team via email or telephone.
Closing date: Tuesday 27 Jan
To be considered for this role you will be redirected to and must complete the application process on our careers page.
Visitor Information Advisor in Lisburn employer: Castlereagh Borough Council
Contact Detail:
Castlereagh Borough Council Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Visitor Information Advisor in Lisburn
✨Tip Number 1
Get to know the Lisburn Visitor Information Centre inside out! Familiarise yourself with the services and resources they offer. This way, when you get that interview, you can show off your knowledge and passion for the role.
✨Tip Number 2
Network like a pro! Attend local events or trade fairs where the Council is involved. Meeting people in person can give you an edge and help you make connections that could lead to job opportunities.
✨Tip Number 3
Practice your customer service skills! Since this role is all about dealing with the public, think of scenarios where you might need to handle inquiries or complaints. Role-playing with a friend can help you feel more confident.
✨Tip Number 4
Don’t forget to apply through our website! It’s the only way to get your application in for this role. Make sure you follow the instructions carefully and submit everything on time to avoid any hiccups.
We think you need these skills to ace Visitor Information Advisor in Lisburn
Some tips for your application 🫡
Read the Job Description Carefully: Before you start your application, take a good look at the job description. We want to see how your skills and experiences align with what we're looking for, so make sure you understand the key responsibilities and requirements.
Tailor Your Application: Don’t just send a generic application! We love it when candidates personalise their applications to highlight relevant experience. Show us how your background makes you a perfect fit for the Visitor Information Advisor role.
Be Clear and Concise: When filling out the application form, keep your answers clear and to the point. We appreciate well-structured responses that get straight to the heart of what you want to say. Remember, less is often more!
Apply Through Our Website: Make sure you apply through our official website! It’s the only way to ensure your application gets to us. Plus, it’s super easy to navigate, so you’ll be done in no time. Don’t miss out on this opportunity!
How to prepare for a job interview at Castlereagh Borough Council
✨Know Your Stuff
Familiarise yourself with the Lisburn Visitor Information Centre and its services. Understand the types of enquiries you might handle and the literature available. This will show your genuine interest in the role and help you answer questions confidently.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you've excelled in customer service. Think about how you handled difficult situations or went above and beyond for a customer. This is crucial for a role that involves direct interaction with the public.
✨Be Ready to Discuss Teamwork
As a vital team player, you'll need to demonstrate your ability to work well with others. Prepare to talk about times when you collaborated effectively with colleagues or contributed to a team project. Highlighting your teamwork skills will resonate well with the interviewers.
✨Ask Thoughtful Questions
At the end of the interview, have a few questions ready to ask about the role or the council's vision. This shows your enthusiasm and helps you gauge if the position aligns with your career goals. It’s a great way to leave a positive impression!
