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- Tasks: Lead the Visitor Information Centre and deliver top-notch visitor services.
- Company: Join Lisburn & Castlereagh City Council, committed to community growth and excellence.
- Benefits: Competitive salary, pension contributions, and opportunities for career advancement.
- Why this job: Make a real difference in your community while enhancing your professional skills.
- Qualifications: Experience in customer service and strong leadership abilities.
- Other info: Inclusive workplace with support for applicants with disabilities.
The predicted salary is between 32597 - 35412 £ per year.
Location: Lisburn & Castlereagh Council Area
Permanent
Salary: Scale 6, NJC Spinal Column Points 20-24 £32,597 - £35,412 per annum (plus employer pension contribution)
Deliver better lives for all, whilst enhancing your career. These are the things we hold dear at Lisburn & Castlereagh City Council; respect, honesty, excellence, accountability, leadership & equality. We have an ambitious vision for our area. We want to create opportunities for strong, healthy communities, and business growth. Our success will create new opportunities for individuals, families & communities. Every role at LCCC contributes to this aim, and if appointed to this role you will be part of creating better lives for all.
Responsibilities
- As a member of the Economic Development Team, you will play a key role in leading and coordinating the daily operation of the Visitor Information Centre (VIC).
- Support the delivery of excellent visitor services and ensure consistently high standards of customer care in line with Tourism NI benchmarks and public feedback.
Application process
The application form will only be available online. Applications for this post will be channelled exclusively through the Council ITRENT Web Recruitment system; therefore, application forms in hard copy will not be available to candidates. However, the Council will consider requests for an application to be made in hard copy and will provide alternative arrangements where possible, for example access to a computer. The Council is committed to providing people with disabilities the opportunity to compete fairly for jobs. If you have any special needs or requirements with regard to any stage of the recruitment process please contact the HR&OD team via email or telephone.
Closing date: Tuesday 10 Feb
To be considered for this role you will be redirected to and must complete the application process on our careers page. To start the process, click the Apply button below to Login/Register.
Senior Visitor Information Centre Advisor in Lisburn employer: Castlereagh Borough Council
Contact Detail:
Castlereagh Borough Council Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Visitor Information Centre Advisor in Lisburn
✨Tip Number 1
Get to know the company! Research Lisburn & Castlereagh City Council and their vision. Understanding their values will help you tailor your approach and show them you're genuinely interested in contributing to their mission.
✨Tip Number 2
Network like a pro! Connect with current or former employees on LinkedIn. A friendly chat can give you insider info about the role and the team, plus it might just get your foot in the door!
✨Tip Number 3
Prepare for the interview by practising common questions related to visitor services and customer care. Think of examples from your past experiences that highlight your skills and how they align with the role.
✨Tip Number 4
Don't forget to apply through our website! It's the only way to ensure your application gets seen. Plus, it shows you're following the process as outlined, which is a great first impression.
We think you need these skills to ace Senior Visitor Information Centre Advisor in Lisburn
Some tips for your application 🫡
Read the Job Description Carefully: Before you start your application, take a good look at the job description. Make sure you understand what the role involves and how your skills align with the responsibilities. This will help you tailor your application to show us why you're the perfect fit!
Showcase Your Experience: When filling out the application form, highlight your relevant experience. Use specific examples that demonstrate your customer service skills and any leadership roles you've had. We want to see how you can contribute to our vision of creating better lives for all.
Be Authentic: Let your personality shine through in your application! We value honesty and respect, so don’t be afraid to express your passion for the role and the community. A genuine application can really make you stand out from the crowd.
Apply Through Our Website: Remember, the application process is exclusively online through our ITRENT Web Recruitment system. Make sure you complete your application on our careers page before the closing date. We’re excited to see what you bring to the table!
How to prepare for a job interview at Castlereagh Borough Council
✨Know Your Stuff
Make sure you’re familiar with the role of a Senior Visitor Information Centre Advisor. Brush up on the responsibilities and how they align with the council's vision for strong, healthy communities. Being able to discuss how your experience fits into their goals will impress the interviewers.
✨Showcase Customer Care Skills
Since this role involves delivering excellent visitor services, prepare examples of how you've provided outstanding customer care in the past. Think about specific situations where you went above and beyond to meet a customer's needs, as this will demonstrate your commitment to high standards.
✨Research the Council
Dive into the Lisburn & Castlereagh City Council’s mission and values. Understanding their focus on respect, honesty, and community growth will help you tailor your answers to show that you share their values and are genuinely interested in contributing to their vision.
✨Prepare Questions
Interviews are a two-way street! Prepare thoughtful questions about the Visitor Information Centre and its role within the Economic Development Team. This shows your enthusiasm for the position and helps you gauge if it’s the right fit for you.
