At a Glance
- Tasks: Lead daily operations and enhance guest experiences at a popular aquarium.
- Company: Oceanarium Bournemouth, part of a multinational leisure operator.
- Benefits: Competitive salary, pension, cycle scheme, discounts, and private medical insurance.
- Other info: Dynamic role with opportunities for growth in a fast-paced environment.
- Why this job: Join a vibrant team and make a real impact on visitor satisfaction.
- Qualifications: Management experience in leisure or hospitality, strong leadership skills.
The predicted salary is between 32000 - 38000 £ per year.
Oceanarium Bournemouth is seeking a highly motivated Operations Manager to oversee the day-to-day management of all non-animal functions. Located on the Bournemouth seafront, the Oceanarium is a popular aquarium attracting thousands of visitors each year.
Reporting directly to the UK Director, the Operations Manager will be responsible for overseeing the daily operation of all non-animal functions within the attraction. This is a hands-on leadership role requiring a proactive individual who can drive operational excellence, lead teams, and ensure an outstanding guest experience.
Key responsibilities:- Managing recruitment, training, and development of all seasonal employees
- Leading and supporting operational teams across the attraction
- Ensuring compliance with health and safety standards and best practice
- Overseeing cash handling, financial controls, and operational budgets
- Driving guest service excellence and enhancing the visitor experience
- Managing facilities, maintenance and cleaning operations
- Monitoring visitor satisfaction and implementing continuous improvements
- Supporting the ongoing commercial performance and profitability of the business
- Providing leadership and oversight of the Admissions, Retail, and Catering departments
- Taking full operational responsibility for the attraction in the absence of the UK Director
- Proven management experience within the visitor attraction, leisure, hospitality, or tourism sector
- Strong knowledge and practical experience of health and safety management
- Experience leading, motivating, and developing diverse teams
- Excellent organisational and communication skills
- A customer-focused approach with a passion for delivering exceptional guest experiences
- Commercial awareness and the ability to balance operational efficiency with visitor satisfaction
- Confidence in making decisions and managing multiple priorities in a fast-paced environment
- Company pension
- Cycle to work scheme
- Discounted or free food
- Employee discount
- Private medical insurance
- Sick pay
Location: In person • Bournemouth, UK
Salary Range: £32,000–£38,000 per year DOE
Operations Manager in Bournemouth employer: Castlepark
Castlepark is an excellent employer, offering a vibrant work culture where teamwork and guest satisfaction are at the forefront. As a Catering Supervisor at the Lakes Aquarium, you will enjoy benefits such as discounted attraction tickets and opportunities for professional growth in a unique and engaging environment that celebrates both food and nature.
StudySmarter Expert Advice🤫
We think this is how you could land Operations Manager in Bournemouth
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Castlepark. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Castlepark
Don't be shy about reaching out to Castlepark directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Operations Manager in Bournemouth
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Castlepark and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Castlepark
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
