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- Tasks: Lead compliance and quality initiatives in care services across Norfolk and Suffolk.
- Company: Join Castlemeadow Care, a leader in providing high-quality care services.
- Benefits: Enjoy bonuses, enhanced leave, private medical insurance, and wellness programmes.
- Why this job: Make a real impact on care quality while working in a supportive team environment.
- Qualifications: Degree level education or equivalent experience, with strong analytical and communication skills.
- Other info: This role requires a DBS check, which will be covered by the company.
The predicted salary is between 36000 - 60000 £ per year.
Join Our Regional Team at Castlemeadow Care!
Role: Compliance and Quality Manager
Location: Multiple locations across Norfolk and Suffolk
Benefits: Performance-based bonus, company sick pay, enhanced annual leave entitlement, private medical insurance, business mileage, Blue Light Card discounts, paid DBS, employee wellbeing programme, and more!
Requirements: Educated to degree level or equivalent experience, DBS disclosure check, and eligibility to work in the UK.
Overview and Purpose of the Role:
The Compliance and Quality Manager will play a critical leadership role in safeguarding the quality, safety, and regulatory compliance of our care services. This role is central to ensuring that our policies, procedures, and practices meet and exceed the expectations of regulatory bodies such as the Care Quality Commission (CQC) and PAMMS.
This is a strategic and hands-on role requiring a strong understanding of regulatory frameworks, excellent analytical and communication skills, and the ability to lead cross-functional initiatives. You will work closely with operational leaders, regulatory bodies, and quality teams to ensure our services are always inspection-ready and continuously improving.
Key Responsibilities:
- Lead governance of policies and procedures, ensuring regulatory compliance and timely updates.
- Maintain a centralised policy index and review schedule.
- Conduct internal audits and prepare services for external inspections.
- Monitor compliance trends and drive improvement plans.
- Act as final approver for policy documents and quality reports.
- Manage relationships with CQC, Local Authority, and other regulatory bodies.
- Investigate quality-related complaints and respond to regulatory enquiries.
- Oversee action plans for CQC and PAMMS until completion.
About You:
We’re looking for a dedicated professional with a passion for high-quality care and strong leadership skills. The ideal candidate will have:
- Strong analytical, reporting, and report writing skills.
- Highly advanced knowledge and understanding of CQC standards and regulations.
- Intermediate/advanced knowledge of Microsoft Office 365 suite and data analysis tools.
- Excellent communication skills and customer focus.
- Comprehensive organisational and planning skills.
- Ability to use initiative and make appropriate decisions.
- Quality assurance and internal auditing experience.
- Extensive knowledge and application of quality management systems.
Benefits & Culture:
- Competitive salary and benefits package.
- Enhanced sick pay and holiday entitlement.
- Opportunities for career progression and development.
- Supportive team environment and rewarding role.
- Employee assistance programs and wellness initiatives.
- Access to training and learning opportunities.
How to Apply:
If you are a committed and experienced professional seeking an exciting leadership opportunity, we would love to hear from you! Please send your CV and cover letter to
Please note that this role requires:
- DBS disclosure check, paid for by Castlemeadow Care.
- Proof of eligibility to work in the UK.
Seniority level
- Mid-Senior level
Employment type
- Full-time
Job function
- Quality Assurance
Industries
- Nursing Homes and Residential Care Facilities
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Compliance and Quality Manager employer: Castlemeadow Care
Contact Detail:
Castlemeadow Care Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Compliance and Quality Manager
✨Tip Number 1
Familiarise yourself with the Care Quality Commission (CQC) standards and regulations. Understanding these frameworks will not only help you in interviews but also demonstrate your commitment to compliance and quality management.
✨Tip Number 2
Network with professionals in the care sector, especially those who have experience with regulatory bodies. Engaging in conversations can provide insights into the role and may even lead to referrals or recommendations.
✨Tip Number 3
Prepare to discuss specific examples of how you've led quality improvement initiatives in previous roles. Highlighting your hands-on experience will showcase your leadership skills and ability to drive compliance.
✨Tip Number 4
Stay updated on current trends and changes in the care sector, particularly regarding compliance and quality assurance. This knowledge will help you stand out as a candidate who is proactive and well-informed.
We think you need these skills to ace Compliance and Quality Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your relevant experience in compliance and quality management. Focus on your leadership roles, analytical skills, and any specific achievements related to regulatory compliance.
Craft a Compelling Cover Letter: In your cover letter, express your passion for high-quality care and how your background aligns with the role. Mention your understanding of CQC standards and your experience in leading cross-functional initiatives.
Highlight Relevant Skills: Emphasise your strong analytical, reporting, and communication skills in both your CV and cover letter. Provide examples of how you've successfully managed compliance and quality assurance in previous roles.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any errors or typos. A polished application reflects your attention to detail, which is crucial for a Compliance and Quality Manager.
How to prepare for a job interview at Castlemeadow Care
✨Understand Regulatory Frameworks
Make sure you have a solid grasp of the CQC standards and regulations. Familiarise yourself with recent changes and how they impact care services, as this will demonstrate your commitment to compliance and quality.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully led cross-functional teams or initiatives in the past. Highlight your ability to drive improvements and manage relationships with regulatory bodies, as this is crucial for the role.
✨Demonstrate Analytical Abilities
Be ready to discuss your experience with data analysis and internal audits. Bring examples of how you've used analytical skills to monitor compliance trends and implement action plans effectively.
✨Prepare Questions for the Interviewers
Think of insightful questions to ask about the company's approach to quality assurance and compliance. This shows your genuine interest in the role and helps you assess if the company aligns with your values.
