Senior People Partner

About Moon Pay

Moon Pay is a unified payments platform for digital currency.

We make it easy for anyone, anywhere, to buy, sell, swap and pay in digital currencies as easy as sending an email.

Our focus is reducing complexity so people can participate confidently, without needing to be crypto experts.

We power the entire flow between fiat and crypto end to end, with compliance, identity checks, fraud prevention, and settlement built in.

Trusted by over 30 million customers and over 500 ecosystem partners, we are a fully licensed and regulated platform worldwide.

About the Opportunity

Moon Pay is looking for a Senior People Partner to play a critical role in shaping a high‑performance, engaged, and scalable global organization.

As a trusted advisor to leaders and managers, you will partner closely with business teams across multiple regions to drive organizational effectiveness, strengthen leadership capability, and foster a culture where employees can do their best work.

This role combines strategic People Partnering with hands‑on HR advisory expertise.

You will support leaders through organizational change, employee relations matters, performance management, and workforce planning while ensuring our people practices remain aligned with business objectives.

You will help create and maintain policies, enhance employee engagement initiatives, and contribute to building a world‑class employee experience across our international workforce.

As a key member of the People Team, you will navigate complex people challenges across multiple jurisdictions while ensuring consistency in employee experience and alignment with local employment requirements.

The position is based out of our London office on a hybrid basis and partners with stakeholders across the United States, EMEA, and other international locations.

What you will do

• Provide expert HR advisory support across employee relations matters, including performance management, grievance investigations, disciplinary processes, absence management, and workplace conflict resolution.
• Manage complex employee lifecycle processes including performance improvement plans, exits, restructures, and legal‑risk‑related people matters, partnering with legal and external counsel where appropriate.
• Develop, review, and maintain global people policies, processes, and frameworks while ensuring compliance with US employment legislation and alignment with local requirements in other jurisdictions.
• Partner with senior leaders and managers globally to drive organizational design, workforce planning, change management, and organizational effectiveness initiatives.
• Coach and develop managers to strengthen leadership capability, improve team performance, and navigate people‑related challenges across diverse teams and geographies.
• Lead employee engagement initiatives, leveraging employee feedback and people data to improve engagement, retention, and organizational health across the business.
• Support operational tasks across the full employee lifecycle, as needed.
• Maintain a data‑driven approach, leveraging data to inform people‑related decisions and share trends and analysis with leadership.

About You

• Significant experience in a People Partner, HR Business Partner, or equivalent role supporting fast‑paced, scaling, or technology‑driven organizations.
• Strong expertise in US employee relations, employment law, performance management, investigations, disciplinary processes, and complex people case management.
• Proven experience supporting globally distributed teams and leaders across multiple countries, with the ability to navigate differing employment practices, cultural considerations, and regulatory requirements.
• Demonstrated success leading organizational change initiatives, supporting organizational design, and influencing leaders through periods of growth and transformation.
• Skilled at coaching managers and senior stakeholders, balancing commercial objectives with employee experience, compliance obligations, and risk management considerations.
• Highly analytical, pragmatic, and solution‑oriented, with the ability to build trusted relationships and operate effectively in ambiguous environments.
• Demonstrated ability to leverage AI and automation tools to augment workflows and analyse data, with a forward‑thinking approach to AI integration.

Benefits & Perks

• Competitive salary package
• Equity package—all employees have ownership at Moon Pay
• Performance equity bonus—outcomes correlate with rewards
• Moonshot award—exceptional impact recognition
• Unlimited holidays—flexible time off
• Hybrid working schedule—fully remote or nearest office
• Private healthcare benefits
• Enhanced parental leave
• Annual training budget
• Home office setup allowance
• Remote working allowance for fully remote employees
• Monthly budget for our products and fee‑free crypto transactions
• Employee referral programme—rewards for referrals
• Regular remote company off‑sites for team collaboration
• Commitment to Diversity

At Moon Pay we believe that every voice matters.

We strive to create a mindful and respectful environment where everyone can bring their authentic self to work, and experience a culture that is free of harassment, racism, and discrimination.

We are a proud equal‑opportunity employer who prohibits discrimination and harassment of any kind based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status or any other characteristic protected by law.

This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, and leave of absence.

Moon Pay is also committed to providing reasonable accommodations in our job application procedures for qualified individuals with disabilities.

Please inform our Talent Team if you need any assistance completing any forms or otherwise participating in the application process.

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