Key Responsibilities:
The post is part of our Housing Services department, who have responsibility for the provision of a varity of key services for our tenants in accordance with the Association's policies, good practice and relevant legislation.
The successful candidate will be expected to act as first point of contact for incoming calls, visitors and housing application enquiries, provide comprehensive administration support to the Housing Services Department and carry out routine financial tasks.
The postholder will be expected to
- Provide first point of contact customer service and administrative support across all tenures and subsidiaries for all housing services functions, including Trust and Castlehill Solutions.
- At the first point of contact fully respond to email, telephone and face to face enquiries, from tenants, customers and other stakeholders using judgement and knowledge of the Associations policy and procedures using problem-solving skills.
- Liaise with other departments, tenants, and other agencies including local authorities and partner organisations with regards to TV Licences, Council Tax, HB, UC and Shared Ownership.
- Input tenancy and payment data into the Housing Management System accurately.
- Attend and produce the minutes for the Housing Services Team & Housing Services Support Team meetings. Carry out organisation and administration tasks associated with the team meetings.
You will be educated to National 5 level or equivalent with relevant qualifications in Maths and English. You will have previous experience of undertaking adminstrative duties and of providing customer services using a variety of communication methods. You will be proficient in the use of Microsoft packages including Word, Excel, Outlook, SharePoint and Teams. You will be able to work effectively as part of a team, use initiative and be able to communicate effectively and sensitively with a range of contacts via email, teams, phone and face to face. You will be flexible, adaptable, with good attention to detail and a high level of accuracy. You will be able to respect confidentiality and demonstrate knowledge of General Data Protection regulations.
The full job description, with details of the essential and desirable criteria is is on our job profile here Housing Services Assistant - Job Profile.pdf
If you think you'd like to join our team submit your application prior to the closing date of 23 October at 5pm. Interviews will be held on 2 November 2026.
Please note as part of the interview, there will be a test. More information regarding this will be issued with the interview invitations.
To assist with your application, please read our background information and values document which is available on the jobs pages of our website. Further information about the organisation can be found there.
We can offer:
- Hours of Work: 28 hrs
- Working Pattern: Tues to Fri (7 hrs per day)
- Annual Leave: Generous annual leave entitlement of 37 days including 9 public holidays
- Contract: Permanent Contract.
- Salary: Starting salary is £22,663 Pro Rata. This salary is a Grade 4 (£28,329 - £31,477)
- Flexible Working: Flexitime and remote working for eligible posts
- Pension: A defined contribution pension scheme with start contribution rate of 5% employee contribution and 10% employer contribution.
- Probation Period: A six month probation period applies to all new employees
Contact Details:
Castlehill Housing Association Recruitment Team
