At a Glance
- Tasks: Help patients navigate healthcare by processing requests and connecting them with the right professionals.
- Company: Join a growing GP-led organisation focused on improving patient care and staff happiness.
- Benefits: Enjoy 27 days annual leave, enhanced family leave, and a supportive work environment.
- Other info: Be part of a team that values innovation and collaboration in healthcare.
- Why this job: Make a real difference in patient care while developing your skills in a dynamic setting.
- Qualifications: Experience in primary care and a clear, polite telephone manner are essential.
The predicted salary is between 12 - 16 £ per hour.
Job type: Temporary maternity cover
Start date: end of March, beginning of April
Working hours: 30hrs per week (Mon 9.5hrs, Wed 6.5hrs, Thu 6hrs, Fri 8hrs)
Salary: £12.21 per hour
Location: Castlefields Surgery, Castle Way, Newport Road, Stafford ST16 1BS
Main duties of the job:
- Process and effectively signpost patients to the appropriate healthcare professional, depending on the presenting condition
- Answer incoming phone calls, transferring calls or dealing with the callers requests appropriately
- Process patient requests for appointments
- Process repeat prescription requests
- Initiate contact with and respond to requests from patients, team members and external parties
- Photocopy documentation as required
- Data entry of new and temporary registrations and relevant patient information as required
- Input data into the patients healthcare records as necessary
- Direct requests for information, e.g., SAR, insurance/solicitors letters and DVLA forms, to the administrative team
- Manage all queries as necessary in an efficient manner
- Carry out system searches as requested
- Maintain a clean, tidy, effective working area at all times
- Monitor and maintain the reception area and noticeboards
- Support all clinical staff with general tasks as requested
- Undertake all mandatory training and induction programmes
- Attend a formal appraisal with the manager at least every 12 months; progress is reviewed regularly to set new objectives
- Contribute to public health campaigns (e.g., flu clinics) through advice or direct care
About us: We are a rapidly growing GP-led organisation with a mission to ensure that all patients have access to comprehensive, coordinated and continuous care within a sustainable primary care system. We appreciate that our whole primary care system is struggling, which is causing a negative effect on patient care and staff happiness. We believe that we can turn this around by reimagining how primary care is delivered from the ground up by placing a focus on data insights, technology and clinical innovation. Ultimately, we want to improve patient access, patient experience and health outcomes to significantly increase the quality of care for our patients. We can only build the best primary care service there is if our colleagues are happy, empowered and supported within an excellent working environment. If you believe that there are ways to drastically improve the way primary care is delivered for both patients and staff alike and you want to be a part of this, then we would love to meet you and tell you more about our plans.
Experience:
- Experience working in a primary care setting
- Clear & polite telephone manner
- Problem-solver with the ability to process information accurately and effectively, interpreting data as required
- Sensitive and empathetic in distressing situations
- Experience working as a care navigator
- Experience using EMIS Healthcare qualification (level 2) or working towards gaining equivalent level
Benefits:
- 27 days annual leave (pro-rata) plus 8 bank holidays (pro-rata)
- Enhanced family leave
- Disclosure and Barring Service Check
Care Navigator in Stafford employer: Castlefields Surgery
At our GP-led organisation, we prioritise the well-being and development of our employees, offering a supportive work culture that fosters collaboration and innovation. With generous benefits such as 27 days of annual leave plus bank holidays, and a commitment to employee growth through regular appraisals and training, we ensure that our Care Navigators are empowered to make a meaningful impact in patient care. Located in Stafford, we are dedicated to transforming primary care delivery, making this an exciting opportunity for those looking to contribute to a positive change in healthcare.
StudySmarter Expert Advice🤫
We think this is how you could land Care Navigator in Stafford
✨Tip Number 1
Get to know the company! Research Castlefields Surgery and understand their mission. When you show genuine interest in their goals during your interview, it’ll set you apart from other candidates.
✨Tip Number 2
Practice your phone skills! Since you'll be answering calls as a Care Navigator, role-play with a friend to get comfortable with handling different types of inquiries. This will help you sound confident and professional when it counts.
✨Tip Number 3
Prepare for situational questions! Think about how you would handle specific scenarios that might come up in the role, like dealing with distressed patients or managing multiple requests. This shows you’re ready for the real deal.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Care Navigator in Stafford
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Care Navigator role. Highlight your experience in primary care and any relevant skills that match the job description. We want to see how you can contribute to our mission!
Showcase Your Communication Skills:Since you'll be dealing with patients and healthcare professionals, it's crucial to demonstrate your clear and polite telephone manner. Use examples from your past experiences to show us how you handle calls and queries effectively.
Emphasise Problem-Solving Abilities:As a Care Navigator, you'll need to process information accurately and solve problems on the go. Share specific instances where you've successfully navigated challenges in a healthcare setting to show us you're the right fit.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates about the role. We can't wait to hear from you!
How to prepare for a job interview at Castlefields Surgery
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the Care Navigator role. Familiarise yourself with the main duties listed in the job description, such as processing patient requests and managing queries. This will help you demonstrate your knowledge and show that you're genuinely interested in the position.
✨Showcase Your Communication Skills
Since this role involves answering phone calls and dealing with patients, it's crucial to highlight your clear and polite telephone manner. Prepare examples of how you've effectively communicated in previous roles, especially in challenging situations. This will reassure the interviewers that you can handle the demands of the job.
✨Demonstrate Problem-Solving Abilities
As a Care Navigator, you'll need to be a problem-solver. Think of specific instances where you've successfully processed information or resolved issues in a primary care setting. Sharing these experiences will illustrate your capability to interpret data accurately and manage patient needs effectively.
✨Emphasise Empathy and Sensitivity
In healthcare, empathy is key. Be prepared to discuss how you've handled distressing situations with sensitivity in the past. This will show that you understand the importance of patient care and can provide the support needed in challenging circumstances.
