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For Companies At a Glance
- Tasks: Deliver a top-notch housing service and manage tenancies with care.
- Company: Join a forward-thinking housing association dedicated to community support.
- Benefits: Competitive pay, career development, and a chance to make a difference.
- Why this job: Be the hero in your community by supporting residents and enhancing their living experience.
- Qualifications: Experience in housing roles and strong communication skills are essential.
- Other info: A dynamic role with opportunities for personal growth and community impact.
The predicted salary is between 30000 - 42000 £ per year.
Deliver a customer-focused housing service by managing tenancies effectively, ensuring compliance with policies, and supporting sustainable communities.
Maximise rental income through proactive arrears management, debt advice, and court representation where necessary.
Manage allocations, lettings, and voids to minimise turnaround times, uphold nomination agreements, and maintain properties to lettable standards.
Investigate and resolve anti-social behaviour cases in line with policy, working with partners and preparing evidence for legal action when required.
Promote resident participation and engagement by supporting tenant involvement activities, events, and consultations.
Maintain strong performance and compliance by meeting KPIs, producing reports, ensuring accurate data management, and building effective partnerships with statutory and voluntary agencies.
What You Need:
- Previous experience in a frontline Housing role
- Valid UK drivers license
- Excellent communication skills
Neighbourhood Officer in West Bromwich employer: Castlefield Recruitment.
Contact Detail:
Castlefield Recruitment. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Neighbourhood Officer in West Bromwich
✨Tip Number 1
Network like a pro! Reach out to people in the housing sector, attend local events, and connect with professionals on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the organisation and understanding their values. Be ready to discuss how your experience aligns with their mission of delivering a customer-focused housing service. Show them you’re passionate about making a difference!
✨Tip Number 3
Practice your communication skills! Whether it’s role-playing interview questions or discussing your experiences with friends, being articulate and confident will help you stand out. Remember, excellent communication is key in a Neighbourhood Officer role.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of opportunities that might be perfect for you. Plus, applying directly shows your enthusiasm and commitment to joining our team in delivering top-notch housing services.
We think you need these skills to ace Neighbourhood Officer in West Bromwich
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in frontline housing roles. We want to see how you've managed tenancies and dealt with anti-social behaviour, so don’t hold back on those details!
Showcase Your Communication Skills: Since excellent communication is key for this role, give examples of how you've effectively communicated with tenants or partners in the past. We love seeing real-life scenarios that demonstrate your skills!
Be Proactive About Your Experience: If you've got experience in managing arrears or supporting tenant involvement activities, shout about it! We’re looking for candidates who can maximise rental income and promote resident participation.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the Neighbourhood Officer role. Don’t miss out!
How to prepare for a job interview at Castlefield Recruitment.
✨Know Your Stuff
Make sure you understand the key responsibilities of a Neighbourhood Officer. Brush up on housing policies, tenancy management, and anti-social behaviour protocols. Being able to discuss these topics confidently will show that you're serious about the role.
✨Showcase Your Communication Skills
Since excellent communication is a must-have for this role, prepare examples of how you've effectively communicated with tenants or resolved conflicts in the past. Think about specific situations where your skills made a difference.
✨Demonstrate Your Customer Focus
This role is all about delivering a customer-focused service. Be ready to share instances where you've gone above and beyond for customers or clients. Highlight your approach to managing tenancies and ensuring tenant satisfaction.
✨Prepare for Scenario Questions
Expect questions that put you in real-life scenarios, like handling arrears or dealing with anti-social behaviour. Practice your responses to these types of questions so you can demonstrate your problem-solving skills and knowledge of best practices.
