Tenancy Officer

Tenancy Officer– Housing Association – About The Client:

Castlefield are currently representing a regional Housing Association in Merseyside to recruit a Tenancy Officer on an initial 3 month interim contract with the strong possibility of extension. This position will be mostly office based and will be paying between £19 and £21 per hour via umbrella agency. Please note, the hiring manager is looking for a start as soon as possible for this role.

Tenancy Officer – Housing Association – About The Role:

• Responsible for new and existing tenancy sign ups in accordance with the organisation’s lettings policies and procedures
• Support customers with changes to their tenancy
• To process Tenancy Changes for example, name changes and additions to household ensuring appropriate documentation is obtained for compliance purposes
• Engage with customers to address rent and service charge arrears, to ensure that all stages of arrears recovery are followed
• To process Mutual Exchange requests, effectively liaising with Neighbourhood Officers and Allocations & Lettings teams where required
• Work collaboratively and proactively with property services colleagues to ensure the efficient turnaround of empty homes

Tenancy Officer – Housing Association – What You Need:

• Previous experience working in Social Housing and dealing with tenancy changes
• Excellent communication skills
• UK valid driving licence and driver