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- Tasks: Help manage rent arrears and support customers in financial distress.
- Company: Join a leading housing association dedicated to community welfare.
- Benefits: Competitive salary, training opportunities, and a supportive work environment.
- Why this job: Make a real difference in people's lives while developing your career.
- Qualifications: Experience in social housing and strong communication skills required.
- Other info: Dynamic role with opportunities for personal and professional growth.
The predicted salary is between 28800 - 43200 £ per year.
Assist in proactive management of rent arrears and debts within specified area. Understanding customers' personal and financial circumstances and how they've arrived at their current situation. Conduct interviews and correspondence with customers, agreeing on repayments. Provide accurate information and advice on welfare reforms to affected customers. Ensure adherence to financial procedures and regulations. Liaise with external debt collection agencies and other relevant agencies.
What You Need:
- Experience as an Income Officer within Social Housing
- Experience in handling and resolving rent arrears cases effectively.
- Ability to communicate verbally on the phone and in writing to a good standard and IT competency.
- Valid UK drivers licence
Income Officer in Stockport employer: Castlefield Recruitment
Contact Detail:
Castlefield Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Income Officer in Stockport
✨Tip Number 1
Network like a pro! Reach out to current or former Income Officers in the housing sector. They can provide insider tips and might even know about job openings before they're advertised.
✨Tip Number 2
Practice your interview skills! Mock interviews with friends or family can help you articulate your experience with rent arrears and customer communication. The more comfortable you are, the better you'll perform!
✨Tip Number 3
Showcase your IT skills! Be ready to discuss how you've used technology in previous roles, especially in managing financial procedures. This will set you apart from other candidates.
✨Tip Number 4
Apply through our website! We make it easy for you to find and apply for roles like Income Officer. Plus, it shows you're serious about joining our team in the housing sector.
We think you need these skills to ace Income Officer in Stockport
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience as an Income Officer, especially in managing rent arrears. We want to see how you've tackled similar challenges in the past, so don’t hold back on those success stories!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about helping customers with their financial situations and how your skills align with our mission at StudySmarter. Keep it personal and engaging!
Showcase Your Communication Skills: Since this role involves a lot of correspondence, make sure to demonstrate your written communication skills. Use clear and concise language in your application, and don’t forget to proofread for any typos or errors!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy – just follow the prompts!
How to prepare for a job interview at Castlefield Recruitment
✨Know Your Stuff
Make sure you brush up on your knowledge of rent arrears management and welfare reforms. Familiarise yourself with the specific challenges customers face in social housing, as this will show your understanding of their circumstances during the interview.
✨Practice Your Communication Skills
Since the role involves a lot of verbal and written communication, practice articulating your thoughts clearly. You might want to role-play common scenarios, like conducting interviews or advising customers, to demonstrate your ability to handle sensitive conversations.
✨Showcase Your Experience
Be ready to discuss your previous experience as an Income Officer. Prepare specific examples of how you've successfully managed rent arrears cases and resolved issues, highlighting your problem-solving skills and adherence to financial procedures.
✨Ask Insightful Questions
Prepare some thoughtful questions about the organisation's approach to managing debts and working with external agencies. This not only shows your interest in the role but also gives you a chance to assess if the company aligns with your values and work style.