Service Manager - Care and Support

Castlefield Recruitment is proud to be partnering with London Central and West (LCW) to appoint a Head of Clinical Services on permanent basis. Role: Head of Clinical Services Accountable to: Medical Director Based at: St Charles Centre for Health & Wellbeing, W10 6DZ (Required to travel across LCW sites to carry out role requirements) London Central & West Unscheduled Care Collaborative is a not-for-profit Social Enterprise, now in its 29th year of providing high-quality services across a range of primary and urgent care contracts 24 hours a day, 365 days a year to 5 million patients in North West, North Central and North East London. We pride ourselves on delivering safe, effective, responsive, caring, and well led patient centred clinical services as recognised by our Good CQC rating in all areas of our organisation. The Head of Clinical Services is responsible for providing professional strategic leadership and direction to nurses and Allied Health Professionals (AHP), including paramedics, Advanced Nurse practitioners, Emergency Nurse Practitioners and pharmacists. The post will have oversight across all LCW services which include the Clinical Assessment Service, Out of Hours Services, Urgent Treatment Centres and planned care services. The post holder will have autonomy over their team and will report to the Medical Director who has overall responsibility for the clinical delivery of services. The postholder will have responsibility for safeguarding adult and children, infection prevention and control and responsibility for the lead EP at the West Middlesex Urgent Treatment Centre. To contribute, and where appropriate lead, on behalf of LCW, the implementation of relevant national and regional policy Lead on clinical policy development in key interdisciplinary areas, in relation to clinical governance, quality and patient safety Provide professional leadership to the Clinical Leadership Team nursing, AHP workforce, motivating the workforce at all levels and developing a cohesive, supporting team environment Service Delivery Responsible for ensuring high clinical performance in our portfolio of services ensuring services are working effectively and efficiently Accountable for clinical delivery, attaining excellent standards of patient care in a clear framework for service delivery The post holder will be required to be part of LCWs rota for the delivery of some clinical sessions across our range of services To play an active role in quality and safety to ensure the safe provision of care across the organisation To work with the Deputy Medical Director and Head of Clinical Governance to ensure reports for internal and external assurance meetings/committees are completed and presented Responsible for the Safeguarding function ensuring compliance with regulations and policy Responsible for Infection Prevention and control across all services; to be assured by leads that IP&C training is undertaken and regular audits to meet requirements and LCW standards To ensure comprehensive provision of education and practice development for clinical staff including oversight of mandatory training and other programmes of in-house education across all staff disciplines Workforce and People management Delivery of a culture of learning, coaching, patient safety Financial sustainability Promote financial sustainability and productive working with all clinical staff in LCW Work with Head of Urgent and Primary Care to ensure services are working at optimal level in a cohesive way Lead on business case assessments and creation of credible cases for investment for clinical service developments Ensure the clinical delivery team costs are within financial budget Work in LCW services where suitable once a month with a spread over 12 months Shadow clinical services where not suitable to work once a quarter Part of clinical on call rota Management or postgraduate qualification or experience Held senior leadership position in a healthcare organisation – primary care or urgent care Knowledge and evidence of building/sustaining effective and productive working relationships with a wide range of organisations and leaders Knowledge of contracting within NHS standard contract framework and an understanding of Local Health economies 25 days annual leave in addition to eight bank holidays ~ NHS pension scheme ~ Employee Assistance Programme and access to their discount platform ~ Eye care vouchers ~ Cycle to work scheme including e-bikes ~ Comprehensive training and induction programme ~ Access to e-learning to support you with mandatory training. We are committed to supporting your career journey and ensuring you find a role that aligns with your skills and aspirations.