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- Tasks: Lead the implementation of a new Service Charge system and manage resident queries.
- Company: Join a regional housing association dedicated to improving community living in North Yorkshire.
- Benefits: Enjoy flexible hybrid working and potential for a permanent role after 12 months.
- Why this job: Make a real impact by shaping policies and enhancing resident satisfaction in housing.
- Qualifications: Extensive experience in service charge management and knowledge of relevant legislation required.
- Other info: This is a unique opportunity to be part of a new team and drive change.
The predicted salary is between 30000 - 42000 £ per year.
Castlefield Recruitment are currently recruiting a Senior Rent and Service Charge Officer for a regional housing association. Their Service Charge team is a new team and they are looking for an individual with extensive experience in both Service Charge and Housing management to help implement the new CX system, new policies and procedures, and also to consult residents and resolve complaints around Service Charge. The housing association is based in North Yorkshire; however, for the right person who can hit the ground running, they can offer flexible hybrid working with occasional visits to the office and patch. The position is an initial 12-month fixed-term contract, paying £37,547 per annum, with the chance of a permanent position at the end of the contract.
The role:
- Responsible for the implementation of the new Service Charge CX system
- Review and analyse current service charges to ensure accuracy and compliance with all relevant legislation
- Develop and implement effective policies and processes for Service Charge management
- Support the Rent and Service Charge Lead to deliver Rent and Service Charge projects across the business
- Lead on the presentation of Service Charge accounts to residents, answering and owning any queries raised from this
The person:
- Experience of working within a housing association service charge team
- Knowledge of service charges and the fundamental regulations and legal requirements around service charges, particularly section 20 legislation
- Experience being a customer facing, visible point of contact and building relationships with stakeholders
- An in-depth understanding of Service Charge systems
Senior Rent and Service Charge Officer Housing employer: Castlefield Recruitment
Contact Detail:
Castlefield Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Rent and Service Charge Officer Housing
✨Tip Number 1
Familiarise yourself with the specific regulations and legal requirements surrounding service charges, especially section 20 legislation. This knowledge will not only boost your confidence during interviews but also demonstrate your expertise in the field.
✨Tip Number 2
Network with professionals in the housing sector, particularly those who have experience with service charge management. Engaging with others in the industry can provide valuable insights and potentially lead to referrals or recommendations for the role.
✨Tip Number 3
Prepare to discuss your previous experiences in implementing new systems or processes, particularly in a housing association context. Highlighting your ability to adapt and lead change will be crucial in showcasing your fit for this role.
✨Tip Number 4
Be ready to demonstrate your customer-facing skills and how you've successfully built relationships with stakeholders in past roles. This is key for the position, as you'll need to effectively communicate and resolve queries from residents regarding service charges.
We think you need these skills to ace Senior Rent and Service Charge Officer Housing
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to grasp the responsibilities and requirements. Highlight your relevant experience in service charge management and housing associations in your application.
Tailor Your CV: Customise your CV to reflect your experience with service charges and housing management. Use specific examples that demonstrate your ability to implement systems and policies, as well as your customer-facing skills.
Craft a Compelling Cover Letter: Write a cover letter that addresses the key points from the job description. Explain how your background aligns with the role and express your enthusiasm for contributing to the new Service Charge team.
Showcase Relevant Skills: In your application, emphasise your knowledge of service charge regulations, particularly section 20 legislation. Mention any experience you have in consulting residents and resolving complaints, as this is crucial for the role.
How to prepare for a job interview at Castlefield Recruitment
✨Showcase Your Experience
Make sure to highlight your extensive experience in service charge and housing management. Be prepared to discuss specific examples of how you've implemented systems or policies in previous roles, especially those that relate to the new CX system.
✨Understand the Legislation
Familiarise yourself with the relevant legislation, particularly section 20. Being able to discuss how these regulations impact service charge management will demonstrate your expertise and understanding of the role.
✨Prepare for Resident Interaction
Since the role involves being a visible point of contact for residents, think about how you would handle queries and complaints. Prepare examples of how you've successfully resolved issues in the past and built relationships with stakeholders.
✨Demonstrate Adaptability
With the position offering flexible hybrid working, be ready to discuss how you can hit the ground running. Share your thoughts on adapting to new environments and how you manage your time effectively when working remotely.
