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- Tasks: Lead the implementation of a new Service Charge system and manage resident queries.
- Company: Join a regional housing association dedicated to improving community living in North Yorkshire.
- Benefits: Enjoy flexible hybrid working, competitive salary, and potential for a permanent role.
- Why this job: Be part of a new team making a real impact on residents' lives and housing policies.
- Qualifications: Extensive experience in service charge management and housing associations is essential.
- Other info: This is a 12-month fixed-term contract with opportunities for growth.
The predicted salary is between 30000 - 42000 £ per year.
Castlefield Recruitment are currently recruiting a Senior Rent and Service Charge Officer for a regional housing association. Their Service Charge team is a new team and they are looking for an individual with extensive experience in both Service Charge and Housing management to help implement the new CX system, new policies and procedures, and also to consult residents and resolve complaints around Service Charge. The housing association is based in North Yorkshire; however, for the right person who can hit the ground running, they can offer flexible hybrid working with occasional visits to the office and patch. The position is an initial 12-month fixed-term contract, paying £37,547 per annum, with the chance of a permanent position at the end of the contract.
The role:
- Responsible for the implementation of the new Service Charge CX system
- Review and analyse current service charges to ensure accuracy and compliance with all relevant legislation
- Develop and implement effective policies and processes for Service Charge management
- Support the Rent and Service Charge Lead to deliver Rent and Service Charge projects across the business
- Lead on the presentation of Service Charge accounts to residents, answering and owning any queries raised from this
The person:
- Experience of working within a housing association service charge team
- Knowledge of service charges and the fundamental regulations and legal requirements around service charges, particularly section 20 legislation
- Experience being a customer facing, visible point of contact and building relationships with stakeholders
- An in-depth understanding of Service Charge systems
Senior Rent and Service Charge Officer Housing employer: Castlefield Recruitment
Contact Detail:
Castlefield Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Rent and Service Charge Officer Housing
✨Tip Number 1
Familiarise yourself with the specific CX system mentioned in the job description. Research its functionalities and how it integrates with service charge management, as this knowledge will demonstrate your proactive approach during interviews.
✨Tip Number 2
Brush up on your understanding of section 20 legislation and other relevant regulations. Being able to discuss these confidently will show that you are well-versed in the legal aspects of service charges, which is crucial for this role.
✨Tip Number 3
Prepare examples from your past experience where you've successfully implemented new policies or systems. Highlighting your ability to lead change will resonate well with the hiring team, especially since they are looking for someone to help establish a new team.
✨Tip Number 4
Network with professionals in the housing sector, particularly those who have experience with service charges. Engaging with them can provide insights into current challenges and best practices, which you can bring up during your application process.
We think you need these skills to ace Senior Rent and Service Charge Officer Housing
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to grasp the responsibilities and requirements. Highlight your relevant experience in service charge management and housing associations in your application.
Tailor Your CV: Customise your CV to reflect your experience with service charges, particularly focusing on any previous roles where you implemented systems or developed policies. Use specific examples to demonstrate your expertise.
Craft a Compelling Cover Letter: Write a cover letter that addresses the key points from the job description. Emphasise your customer-facing experience and your ability to build relationships with stakeholders, as these are crucial for the role.
Showcase Relevant Skills: In your application, highlight skills such as analytical abilities, compliance knowledge, and experience with service charge systems. Make sure to mention any familiarity with section 20 legislation, as this is important for the position.
How to prepare for a job interview at Castlefield Recruitment
✨Showcase Your Experience
Make sure to highlight your extensive experience in service charge and housing management. Be prepared to discuss specific examples of how you've implemented systems or policies in previous roles, especially those that relate to the new CX system.
✨Understand the Legislation
Familiarise yourself with the relevant legislation, particularly section 20. Being able to discuss these regulations confidently will demonstrate your expertise and understanding of the legal requirements surrounding service charges.
✨Prepare for Resident Interaction
Since the role involves consulting residents and resolving complaints, think about how you would handle difficult situations. Prepare examples of how you've successfully managed resident queries or complaints in the past.
✨Demonstrate Team Collaboration
The position requires working closely with the Rent and Service Charge Lead and other stakeholders. Be ready to discuss how you've collaborated with teams in the past and how you can contribute to building a strong service charge team.
