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- Tasks: Lead the implementation of a new Service Charge system and manage resident queries.
- Company: Join a regional housing association dedicated to improving community living in North Yorkshire.
- Benefits: Enjoy flexible hybrid working, competitive salary, and potential for a permanent role.
- Why this job: Be part of a new team making a real impact on residents' lives and housing policies.
- Qualifications: Extensive experience in service charge management and housing associations is essential.
- Other info: This is a 12-month fixed-term contract with opportunities for growth.
The predicted salary is between 31000 - 42000 £ per year.
Castlefield Recruitment are currently recruiting a Senior Rent and Service Charge Officer for a regional housing association. Their Service Charge team is a new team and they are looking for an individual with extensive experience in both Service Charge and Housing management to help implement the new CX system, new policies and procedures, and also to consult residents and resolve complaints around Service Charge. The housing association is based in North Yorkshire; however, for the right person who can hit the ground running, they can offer flexible hybrid working with occasional visits to the office and patch. The position is an initial 12-month fixed-term contract, paying £37,547 per annum, with the chance of a permanent position at the end of the contract.
The role:
- Responsible for the implementation of the new Service Charge CX system
- Review and analyse current service charges to ensure accuracy and compliance with all relevant legislation
- Develop and implement effective policies and processes for Service Charge management
- Support the Rent and Service Charge Lead to deliver Rent and Service Charge projects across the business
- Lead on the presentation of Service Charge accounts to residents, answering and owning any queries raised from this
The person:
- Experience of working within a housing association service charge team
- Knowledge of service charges and the fundamental regulations and legal requirements around service charges, particularly section 20 legislation
- Experience being a customer facing, visible point of contact and building relationships with stakeholders
- An in-depth understanding of Service Charge systems
Senior Rent and Service Charge Officer Housing employer: Castlefield Recruitment
Contact Detail:
Castlefield Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Rent and Service Charge Officer Housing
✨Tip Number 1
Familiarise yourself with the specific CX system mentioned in the job description. Research its features and functionalities, as well as any common challenges users face. This knowledge will help you demonstrate your readiness to implement it effectively.
✨Tip Number 2
Brush up on your understanding of section 20 legislation and other relevant regulations surrounding service charges. Being able to discuss these confidently during interviews will show your expertise and commitment to compliance.
✨Tip Number 3
Prepare examples from your past experience where you've successfully managed service charge issues or implemented new policies. Highlighting these instances will illustrate your capability to handle the responsibilities of this role.
✨Tip Number 4
Network with professionals in the housing sector, especially those who have experience with service charge management. Engaging with them can provide insights into the role and may even lead to valuable referrals.
We think you need these skills to ace Senior Rent and Service Charge Officer Housing
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your extensive experience in service charge and housing management. Focus on relevant roles and responsibilities that align with the job description, particularly your experience with service charge systems and legislation.
Craft a Compelling Cover Letter: Write a cover letter that specifically addresses the key responsibilities of the role. Mention your experience with implementing new systems and policies, as well as your ability to consult residents and resolve complaints effectively.
Showcase Relevant Skills: In your application, emphasise skills such as analytical thinking, customer service, and stakeholder relationship management. These are crucial for the role and should be evident in your examples.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail, which is essential for the position.
How to prepare for a job interview at Castlefield Recruitment
✨Showcase Your Experience
Make sure to highlight your extensive experience in service charge and housing management. Prepare specific examples of how you've successfully implemented systems or policies in previous roles, as this will demonstrate your capability to hit the ground running.
✨Understand the Legislation
Familiarise yourself with the relevant legislation, particularly section 20 regulations. Be ready to discuss how these laws impact service charge management and how you have navigated compliance in past positions.
✨Demonstrate Customer-Facing Skills
Since the role involves being a visible point of contact for residents, prepare to discuss your experience in building relationships with stakeholders. Share examples of how you've effectively resolved complaints or queries in a customer-facing environment.
✨Prepare for System Implementation Questions
As the role involves implementing a new CX system, be prepared to discuss your approach to system changes. Think about challenges you've faced in similar situations and how you overcame them, as well as your strategies for training others on new processes.
