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- Tasks: Lead the support for critical business systems and applications, resolving complex issues.
- Company: Castlefield Recruitment is a dynamic firm focused on tech recruitment in the ICT sector.
- Benefits: Enjoy 30 days holiday, a generous pension scheme, and discounts on fitness and wellbeing products.
- Why this job: Join a supportive team where your skills will shape the future of ICT services.
- Qualifications: Strong ICT service management experience and problem-solving skills are essential.
- Other info: This role offers a hybrid work model with three days in the office.
The predicted salary is between 36000 - 60000 £ per year.
Castlefield Recruitment provided pay range
This range is provided by Castlefield Recruitment. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.
Base pay range
Direct message the job poster from Castlefield Recruitment
Recruiting Tech Specialists at Castlefield Recruitment
Senior Applications Support Officer
Location: Hybrid (3 days in office per week)
Are you an experienced ICT professional looking to take the lead on critical business systems and applications? We’re looking for a Senior Applications Support Officer to play a key role in maintaining and improving the performance, integration, and reliability of our systems and software applications.
In this role, you’ll act as the technical escalation point for complex system issues, working closely with colleagues and external providers to ensure efficient and timely resolution. You\’ll drive a culture of continuous improvement and support the delivery of system upgrades and enhancements across the organisation.
Key Responsibilities:
- Provide expert-level technical support for core business systems, ensuring issues are resolved efficiently and within SLA timeframes.
- Act as a key point of contact for 2nd and 3rd line support relating to software applications and integrations.
- Support the planning and execution of system upgrades, patches, and bug fixes.
- Ensure robust testing, change control, and documentation are in place for all system changes.
- Liaise with third-party suppliers for system support and escalate issues where necessary.
- Contribute to a continuous improvement culture by identifying opportunities to optimise existing systems and processes.
What We’re Looking For:
- Strong experience in ICT service management and systems support (2nd and 3rd line).
- Proven track record of resolving complex software and integration issues.
- Knowledge of ITIL service management practices.
- Hands-on experience with maintaining and supporting housing or business-critical systems (experience with NEC Housing Management System is a plus).
- Ability to coordinate upgrades, test plans, and manage system changes effectively.
- A proactive approach to troubleshooting and problem-solving.
What’s on Offer:
- 30 days holiday + 1 company shutdown day + 8 bank holidays (with option to purchase more)
- Defined contribution pension scheme (up to 10% employer contribution)
- 24/7 access to virtual GP services for you and your family
- Discounts on retail, fitness, and wellbeing products
- Enhanced family leave and sick pay
- Support for professional development, including paid-for relevant subscriptions
Join a supportive team where your technical expertise will be valued and your input will help shape the future of business systems.
Apply now to take the lead in driving reliable, efficient ICT services – without the burden of formal management.
Seniority level
-
Seniority level
Mid-Senior level
Employment type
-
Employment type
Full-time
Job function
-
Job function
Information Technology
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Industries
Public Relations and Communications Services
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Senior Applications Support Officer employer: Castlefield Recruitment
Contact Detail:
Castlefield Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Applications Support Officer
✨Tip Number 1
Familiarise yourself with ITIL service management practices, as this is a key requirement for the role. Understanding these principles will not only help you in the interview but also demonstrate your commitment to best practices in ICT service management.
✨Tip Number 2
Highlight any hands-on experience you have with housing or business-critical systems, especially if you've worked with NEC Housing Management System. Be prepared to discuss specific challenges you've faced and how you resolved them.
✨Tip Number 3
Showcase your problem-solving skills by preparing examples of complex software and integration issues you've successfully resolved. This will illustrate your capability to act as a technical escalation point, which is crucial for this position.
✨Tip Number 4
Demonstrate your proactive approach to continuous improvement by identifying potential optimisations in existing systems. Think of specific instances where you've contributed to system upgrades or enhancements, as this aligns perfectly with the role's responsibilities.
We think you need these skills to ace Senior Applications Support Officer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in ICT service management and systems support, particularly focusing on 2nd and 3rd line support. Include specific examples of how you've resolved complex software and integration issues.
Craft a Strong Cover Letter: In your cover letter, emphasise your proactive approach to troubleshooting and problem-solving. Mention any hands-on experience with maintaining housing or business-critical systems, especially if you have experience with NEC Housing Management System.
Showcase Continuous Improvement Initiatives: Demonstrate your ability to contribute to a culture of continuous improvement by providing examples of how you've identified opportunities to optimise existing systems and processes in your previous roles.
Highlight Relevant Certifications: If you have any certifications related to ITIL service management practices or other relevant qualifications, make sure to include these in your application. This will show your commitment to professional development and enhance your candidacy.
How to prepare for a job interview at Castlefield Recruitment
✨Showcase Your Technical Expertise
Be prepared to discuss your experience with ICT service management and how you've resolved complex software issues in the past. Highlight specific examples that demonstrate your problem-solving skills and technical knowledge.
✨Understand ITIL Practices
Familiarise yourself with ITIL service management practices, as they are crucial for this role. Be ready to explain how you have applied these principles in your previous positions to improve system performance and reliability.
✨Demonstrate Continuous Improvement Mindset
Think of instances where you've identified opportunities for optimisation in existing systems or processes. Discuss how you implemented changes and the positive impact they had on the organisation.
✨Prepare for Scenario-Based Questions
Expect questions that assess your ability to handle real-world scenarios, such as managing system upgrades or liaising with third-party suppliers. Practice articulating your thought process and decision-making strategies in these situations.
