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For Companies At a Glance
- Tasks: Manage rental income and assist tenants with benefit claims.
- Company: Join a reputable housing association in Manchester focused on community support.
- Benefits: Enjoy flexible working hours and earn £25.35 per hour.
- Why this job: Make a real impact in people's lives while developing valuable skills.
- Qualifications: Experience in income management or debt recovery is essential.
- Other info: This is a 7-month contract role with potential for growth.
Castlefield Recruitment are currently recruiting an Income Officer for a housing association based in Manchester. The role is on an initial 7 month contract until the end of the year. The role offers flexible working hours and pays £25.35 an hour via umbrella agency.
The role:
- Implementation of day to day action in respect of management of the association’s rental income
- Advising on the benefit entitlement and assistance with benefit claims
- Operation of arrears control in accordance with the association’s policies and procedures
- Monitoring of payment received and highlight variation from amounts in agreement with tenant
- Informing tenant of breach, negotiation correction or referral for further action as required
- Represent the association in court as required
The person:
- Experience of income management or debt recovery in a social housing environment
- Knowledge of welfare benefits
- Excellent customer service skills
Rents Officer employer: Castlefield Recruitment
Contact Detail:
Castlefield Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Rents Officer
✨Tip Number 1
Familiarise yourself with the specific policies and procedures of the housing association you're applying to. Understanding their approach to rental income management and arrears control will help you demonstrate your knowledge during interviews.
✨Tip Number 2
Brush up on your knowledge of welfare benefits and how they impact tenants. Being able to discuss this confidently will show that you can effectively advise tenants on their entitlements, which is a key part of the role.
✨Tip Number 3
Prepare for potential scenarios you might face in the role, such as negotiating with tenants or representing the association in court. Practising these conversations can help you feel more confident and ready to tackle real-life situations.
✨Tip Number 4
Network with professionals in the social housing sector. Engaging with others in the field can provide insights into best practices and may even lead to valuable connections that could support your application.
We think you need these skills to ace Rents Officer
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities of a Rents Officer. Highlight key skills such as income management and customer service that you possess.
Tailor Your CV: Customise your CV to reflect your experience in income management or debt recovery, particularly in a social housing context. Use specific examples to demonstrate your skills and achievements.
Craft a Compelling Cover Letter: Write a cover letter that addresses the specific requirements of the role. Mention your knowledge of welfare benefits and how your experience aligns with the responsibilities outlined in the job description.
Proofread Your Application: Before submitting, thoroughly proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Castlefield Recruitment
✨Showcase Your Experience
Make sure to highlight your previous experience in income management or debt recovery, especially within a social housing context. Be prepared to discuss specific examples of how you've successfully managed rental income or resolved arrears.
✨Demonstrate Knowledge of Welfare Benefits
Since the role involves advising on benefit entitlement, brush up on your knowledge of welfare benefits. Be ready to explain how you would assist tenants with their claims and any relevant policies that could impact their situations.
✨Emphasise Customer Service Skills
Excellent customer service is crucial for this role. Prepare to share instances where you've provided outstanding service, particularly in challenging situations. This will show your ability to handle tenant interactions effectively.
✨Prepare for Court Representation
As the role may require representing the association in court, think about any relevant experiences you have in legal settings. Be ready to discuss how you would approach court cases and your understanding of the legal processes involved.
