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For Companies At a Glance
- Tasks: Manage rental income and assist tenants with benefit claims.
- Company: Join a reputable housing association in Manchester focused on community support.
- Benefits: Enjoy flexible working hours and competitive pay of £25.35 per hour.
- Why this job: Make a real impact in people's lives while gaining valuable experience in social housing.
- Qualifications: Experience in income management or debt recovery is essential; customer service skills are a plus.
- Other info: This is a 7-month contract role with potential for future opportunities.
Castlefield Recruitment are currently recruiting an Income Officer for a housing association based in Manchester. The role is on an initial 7 month contract until the end of the year. The role offers flexible working hours and pays £25.35 an hour via umbrella agency.
The role:
- Implementation of day to day action in respect of management of the association’s rental income
- Advising on the benefit entitlement and assistance with benefit claims
- Operation of arrears control in accordance with the association’s policies and procedures
- Monitoring of payment received and highlight variation from amounts in agreement with tenant
- Informing tenant of breach, negotiation correction or referral for further action as required
- Represent the association in court as required
The person:
- Experience of income management or debt recovery in a social housing environment
- Knowledge of welfare benefits
- Excellent customer service skills
Contact Detail:
Castlefield Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Rents Officer
✨Tip Number 1
Familiarise yourself with the specific policies and procedures of the housing association you're applying to. Understanding their approach to rental income management and arrears control will help you demonstrate your knowledge during interviews.
✨Tip Number 2
Brush up on your knowledge of welfare benefits and how they impact tenants. Being able to discuss this confidently will show that you can effectively advise tenants on their entitlements, which is a key part of the role.
✨Tip Number 3
Prepare for potential scenarios you might face in the role, such as negotiating with tenants in arrears or representing the association in court. Practising these conversations can help you feel more confident and ready to tackle real-life situations.
✨Tip Number 4
Network with professionals in the social housing sector. Engaging with others in the field can provide insights into best practices and may even lead to referrals or recommendations that could strengthen your application.
We think you need these skills to ace Rents Officer
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities of a Rents Officer. Highlight key skills such as income management, debt recovery, and knowledge of welfare benefits in your application.
Tailor Your CV: Customise your CV to reflect your experience in income management or debt recovery, particularly in a social housing context. Use specific examples that demonstrate your customer service skills and any relevant achievements.
Craft a Compelling Cover Letter: Write a cover letter that addresses why you are a good fit for the role. Mention your understanding of the association's policies and procedures, and how your background aligns with their needs.
Proofread Your Application: Before submitting, thoroughly proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Castlefield Recruitment
✨Know Your Stuff
Make sure you brush up on your knowledge of income management and debt recovery, especially in a social housing context. Familiarise yourself with the relevant policies and procedures of the housing association to show that you're well-prepared.
✨Demonstrate Customer Service Skills
Prepare examples of how you've provided excellent customer service in previous roles. Think about situations where you've resolved issues or helped clients navigate complex processes, as this will be crucial for the role.
✨Understand Welfare Benefits
Since advising on benefit entitlement is part of the job, make sure you have a solid understanding of welfare benefits. Be ready to discuss how you would assist tenants with their claims and any relevant experience you have in this area.
✨Court Representation Readiness
If representing the association in court is part of the role, be prepared to discuss any experience you have in legal settings. Highlight your ability to communicate effectively and handle sensitive situations with professionalism.
