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For Companies At a Glance
- Tasks: Manage quality and administrative operations in a medical lab, ensuring compliance and excellence.
- Company: Castlefield Recruitment connects healthcare professionals with top opportunities across the UK.
- Benefits: Enjoy free parking and potential for a permanent contract after 6 months.
- Why this job: Join a high-performing team focused on patient care and continuous improvement in a dynamic environment.
- Qualifications: Strong organisational skills and experience with ISO 15189 standards are essential.
- Other info: On-site work only; ideal for those local to the area.
The predicted salary is between 30000 - 40000 £ per year.
Job Description
Castlefield Recruitment are partnering with leading a Medical Research provider, to recruit for a Quality and Administration Manager to support within their Medical Services – Therapeutic Drug Monitoring (TDM) Laboratory Unit.
This role is pivotal in overseeing the quality and administrative operations of the TDM Unit, ensuring excellence in patient-focused services under ISO 15189:2022 standards.
The post holder manages the Quality Management System (QMS), leads regulatory compliance, supports financial processes, and provides direct line management to administrative staff to foster a high-performing, efficient department.
Salary: £30,000 to £40,000 depending on experience
Contract: 6 month fixed term, with the option for a permanent contract subject to clients approval
Working Hours: Mon to Fri 9am to 5pm – 37.5 hours
On-site work only (no remote working available due to the nature of the work)
Free Parking + other good company benefits
Location: Due to sites location, a drive would be recommended or live in the local area
Role Responsibilities:
Quality Management & Compliance:
- Oversee the TDM Unit’s Quality Management System (iPassport), ensuring compliance with ISO 15189:2022 and UKAS accreditation requirements.
- Develop and manage the internal audit schedule, conduct audits, track non-conformities and complaints, and ensure robust CAPA effectiveness checks.
- Lead document control, ensuring control documents are regularly reviewed and updated in iPassport.
- Coordinate and prepare for external audits, acting as the primary contact for UKAS and other regulatory bodies.
- Chair quarterly Quality Assurance meetings, including data analysis, review of quality indicators and KPIs, and drive continuous improvement initiatives.
- Jointly oversee proficiency testing submissions (e.g. LGC platform).
- Maintain general quality controls, including safety checks, data verification and ensuring departmental readiness.
Operational Leadership & Systems:
- Contribute to the ongoing management and development of Agilent SLIMS, ensuring smooth workflows, booking requests, issue resolution, and training of staff.
- Oversee annual maintenance schedules for equipment, raising and tracking orders, and managing associated documentation.
- Manage client records, and support processes including the dispatch of saliva kits, and annual user satisfaction surveys.
- To uphold and promote the company Policies and Procedures and to maintain patient confidentiality under the Data Protection Act and General Data Protection Regulation (GDPR).
Financial Oversight & Supplier Management:
- Liaise with hospitals and finance teams to maintain accurate patient records, charge details, and database integrity for billing.
- Prepare monthly data for invoicing, ensure timely order placement (external suppliers and internal estates), and resolve invoice discrepancies.
- Assist in setting up new suppliers, review supplier lists annually and oversee the full order-to-payment process, maintaining compliance with VAT or exemption requirements.
- Manage documentation required for financial audits or queries.
Role Requirements:
Essential
- Strong organisational, analytical and leadership skills, with the ability to manage multiple priorities and maintain calm under pressure.
- Proven experience managing a QMS to ISO 15189 standards, including audits and CAPA systems.
- Effective communicator, confident delivering information to individuals, teams, and external bodies.
- IT proficiency including LIMS, spreadsheets and document management systems.
- Commitment to developing staff and fostering a supportive, quality-driven environment.
Desirable
- Direct experience with Agilent SLIMS or similar Lab IT systems.
- Familiarity with NHS or academic laboratory financial processes.
About Castlefield Recruitment & How to Apply
Castlefield Recruitment is a leading specialist in healthcare recruitment, connecting talented healthcare professionals with exceptional opportunities across the UK. We are committed to supporting your career journey and ensuring you find a role that aligns with your skills and aspirations To apply for this role, please submit your CV via the apply button. For more information or to speak our dedicated consultant Scott Hilton, contact Castlefield Recruitment 0161 938 724
Quality and Administration Manager employer: Castlefield Recruitment
Contact Detail:
Castlefield Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Quality and Administration Manager
✨Tip Number 1
Familiarise yourself with ISO 15189:2022 standards and the specific requirements for a Quality Management System. This knowledge will not only help you in interviews but also demonstrate your commitment to quality and compliance in the medical field.
✨Tip Number 2
Network with professionals in the medical research sector, particularly those involved in Therapeutic Drug Monitoring. Attend relevant conferences or webinars to make connections and learn more about the industry, which can give you an edge during the application process.
✨Tip Number 3
Prepare to discuss your experience with audits and CAPA systems in detail. Be ready to provide examples of how you've successfully managed quality processes in previous roles, as this will be crucial for demonstrating your suitability for the position.
✨Tip Number 4
Research Castlefield Recruitment and their client’s values and mission. Understanding their focus on patient care and quality services will allow you to tailor your discussions and show that you align with their goals, making you a more attractive candidate.
We think you need these skills to ace Quality and Administration Manager
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the key responsibilities and requirements for the Quality and Administration Manager position. Tailor your application to highlight how your skills and experiences align with these specific needs.
Highlight Relevant Experience: Emphasise your experience managing a Quality Management System (QMS) and any familiarity with ISO 15189 standards. Provide concrete examples of your past roles where you successfully led audits, managed compliance, or improved quality processes.
Showcase Leadership Skills: Since this role involves direct line management of administrative staff, make sure to illustrate your leadership capabilities. Discuss your approach to team management, fostering a supportive environment, and any relevant achievements in developing staff.
Craft a Strong CV: Ensure your CV is up-to-date and clearly structured. Include sections that detail your professional experience, education, and any certifications relevant to quality management and laboratory operations. Use bullet points for clarity and impact.
How to prepare for a job interview at Castlefield Recruitment
✨Understand ISO 15189 Standards
Make sure you have a solid grasp of ISO 15189:2022 standards, as this role heavily revolves around quality management systems. Be prepared to discuss your experience with audits and CAPA systems, and how you've ensured compliance in previous roles.
✨Showcase Leadership Skills
As a Quality and Administration Manager, you'll be leading a team. Highlight your leadership experience and how you've developed staff in the past. Share specific examples of how you've fostered a supportive and efficient work environment.
✨Prepare for Technical Questions
Expect technical questions related to quality management systems and laboratory operations. Brush up on your knowledge of Agilent SLIMS or similar lab IT systems, and be ready to explain how you've managed workflows and resolved issues in previous positions.
✨Demonstrate Financial Acumen
Since the role involves financial oversight, be prepared to discuss your experience with managing patient records, invoicing, and supplier management. Show that you understand the importance of maintaining accurate financial documentation and compliance with VAT requirements.
