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For Companies At a Glance
- Tasks: Manage tenancy sign-ups, support customers, and address rent arrears.
- Company: Join a regional Housing Association making a difference in South Manchester.
- Benefits: Enjoy flexible working with a mix of site visits, office time, and home working.
- Why this job: Be part of a supportive team that values community engagement and customer service.
- Qualifications: Experience as a Neighbourhood Officer and excellent communication skills required.
- Other info: Immediate start available; competitive pay at £26.32 per hour.
The predicted salary is between 55000 - 77000 £ per year.
Job Description
Neighbourhood Officer– Housing Association – About The Client:
Castlefield are currently representing a regional Housing Association in South Manchester to recruit a Neighbourhood Officer on an intial 6 month temporary contract. This position will have a mixture between site visits, office attendance and home working and will be paying between £26.32 per hour via umbrella agency. Please note, the hiring manager is looking for a start as soon as possible for this role.
Neighbourhood Officer – Housing Association – About The Role:
- Responsible for new and existing tenancy sign ups in accordance with the organisation’s lettings policies and procedures
- Support customers with changes to their tenancy
- Engage with customers to address rent and service charge arrears, to ensure that all stages of arrears recovery are followed
- Take part in annual tenancy checks to ensure customers are adhering to their tenancy agreements
- Work collaboratively and proactively with property services colleagues to ensure the efficient turnaround of empty homes
Neighbourhood Officer – Housing Association – What You Need:
- Previous experience as a Neighbourhood Officer
- Excellent communication skills
- UK valid driving licence and driver
Neighbourhood Officer employer: Castlefield Recruitment
Contact Detail:
Castlefield Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Neighbourhood Officer
✨Tip Number 1
Familiarise yourself with the specific housing policies and procedures of the organisation you're applying to. Understanding their approach to tenancy sign-ups and arrears recovery will help you demonstrate your knowledge during interviews.
✨Tip Number 2
Network with current or former Neighbourhood Officers in the housing sector. They can provide valuable insights into the role and may even refer you internally, which can significantly boost your chances of landing the job.
✨Tip Number 3
Prepare for situational questions by thinking of examples from your past experiences that showcase your communication skills and ability to handle tenancy issues. This will help you articulate your fit for the role effectively.
✨Tip Number 4
Stay updated on local housing issues and trends in South Manchester. Being knowledgeable about the community you’ll be serving can set you apart and show your commitment to the role during discussions.
We think you need these skills to ace Neighbourhood Officer
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities and requirements of a Neighbourhood Officer. Tailor your application to highlight relevant experience and skills that match the role.
Highlight Relevant Experience: In your CV and cover letter, emphasise any previous experience you have in housing associations or similar roles. Mention specific examples of how you've successfully managed tenancies or engaged with customers.
Showcase Communication Skills: Since excellent communication skills are essential for this role, provide examples in your application that demonstrate your ability to communicate effectively with customers and colleagues.
Proofread Your Application: Before submitting your application, make sure to proofread it for any spelling or grammatical errors. A well-presented application reflects your attention to detail and professionalism.
How to prepare for a job interview at Castlefield Recruitment
✨Know Your Role
Familiarise yourself with the responsibilities of a Neighbourhood Officer. Understand the key tasks such as tenancy sign-ups, addressing arrears, and conducting annual checks. This will help you demonstrate your knowledge and enthusiasm during the interview.
✨Showcase Communication Skills
As communication is crucial in this role, prepare examples of how you've effectively engaged with customers in the past. Think about situations where you resolved issues or provided support, as these will highlight your ability to connect with tenants.
✨Demonstrate Problem-Solving Abilities
Be ready to discuss specific challenges you've faced in previous roles and how you overcame them. This could include managing rent arrears or collaborating with colleagues to improve service delivery. Employers appreciate candidates who can think on their feet.
✨Prepare Questions
Have a few thoughtful questions ready to ask the interviewer. This shows your interest in the role and the organisation. You might inquire about the team dynamics, the challenges they currently face, or how success is measured for a Neighbourhood Officer.
