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For Companies At a Glance
- Tasks: Be the go-to person for housing queries and support tenants with their needs.
- Company: Join a reputable housing association making a difference in Merseyside.
- Benefits: Enjoy flexible hybrid working after training and competitive pay of £17 - £19 per hour.
- Why this job: Make a real impact in the community while developing your skills in social housing.
- Qualifications: Experience in social housing and strong communication skills are essential.
- Other info: This is a 2-month interim contract with immediate start available.
Job Description
Castlefield Recruitment are currently recruiting a Neighbourhood Assistant for a housing association based in Merseyside. The role is an initial 2 month interim contract and paying £17 – £19 per hour via umbrella agency and offers flexible hybrid working after initial training. Please note the hiring manager is looking for someone who has worked in Social Housing before and can start as soon as possible.
The role:
- Be the first point of contact for any housing related queries
- Support the delivery of housing and compliance services, including building and estates maintenance
- Provide additional support to tenants when required to help sustain tenancies
- Conduct health and safety checks and risk assessments
The person:
- Experience of working within social housing
- Good understanding of rent processes
- Able to deal with difficult customer queries/complaints and diffuse situations
- Excellent communication skills
Neighbourhood Assistant employer: Castlefield Recruitment
Contact Detail:
Castlefield Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Neighbourhood Assistant
✨Tip Number 1
Make sure to highlight your previous experience in social housing during any informal conversations or networking opportunities. This will help you stand out as a candidate who understands the specific challenges and requirements of the role.
✨Tip Number 2
Familiarise yourself with the key issues currently facing the housing sector, especially in Merseyside. Being able to discuss these topics knowledgeably can demonstrate your commitment and understanding of the environment you'll be working in.
✨Tip Number 3
Practice your communication skills by engaging in role-play scenarios where you handle difficult customer queries. This will prepare you for the types of situations you may encounter in the role and show your ability to manage conflict effectively.
✨Tip Number 4
Reach out to current or former employees of the housing association on platforms like LinkedIn. They can provide valuable insights into the company culture and expectations, which can help you tailor your approach when discussing your fit for the role.
We think you need these skills to ace Neighbourhood Assistant
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in social housing. Include specific roles and responsibilities that relate to the Neighbourhood Assistant position, such as handling tenant queries or conducting health and safety checks.
Craft a Compelling Cover Letter: Write a cover letter that addresses the key requirements of the job. Mention your previous experience in social housing and how it has prepared you for this role. Be sure to express your enthusiasm for the position and the organisation.
Highlight Relevant Skills: In your application, emphasise your communication skills and ability to handle difficult situations. Provide examples of how you've successfully managed tenant complaints or supported tenants in the past.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Castlefield Recruitment
✨Showcase Your Social Housing Experience
Make sure to highlight your previous experience in social housing during the interview. Be prepared to discuss specific situations where you successfully handled tenant queries or complaints, as this will demonstrate your suitability for the role.
✨Understand the Role's Responsibilities
Familiarise yourself with the key responsibilities of a Neighbourhood Assistant, such as conducting health and safety checks and supporting tenants. This knowledge will allow you to answer questions confidently and show that you're genuinely interested in the position.
✨Prepare for Customer Interaction Scenarios
Since the role involves dealing with difficult customer queries, think of examples from your past where you managed challenging situations effectively. Practising how you would diffuse tense situations can help you articulate your approach during the interview.
✨Communicate Clearly and Confidently
Excellent communication skills are essential for this role. During the interview, focus on speaking clearly and confidently. Make eye contact and engage with the interviewer to convey your enthusiasm for the position and your ability to connect with tenants.
