Neighbourhood Team Leader in Liverpool

Neighbourhood Team Leader – Housing Association – About The Client: Castlefield are currently representing a regional Housing Association in Merseyside to recruit a Neighbourhood Team Leader on an initial 6 month temporary contract. This position will have a mixture between site visits, office attendance and home working and will be paying between £27 – £30 per hour via umbrella agency. Neighbourhood Team Leader – Housing Association – About The Role: Team Leadership & Support – Support the Neighbourhood Manager by leading Customer Relationship/Neighbourhood Officers, managing performance, development, wellbeing, and fostering a positive, high-performing team culture. Housing Management Delivery – Oversee core housing management functions including allocations, arrears, voids, tenancy and estate management, ensuring compliance with policies, legislation, and performance targets. Performance & KPI Management – Achieve key KPIs such as customer satisfaction, arrears reduction, void turnaround, and service excellence through effective performance monitoring, reporting, and continuous improvement. Neighbourhood & Partnership Working – Contribute to Neighbourhood Plans by identifying risks and priorities, working collaboratively with internal teams, specialist officers, external partners, and legal advisors to protect communities. Customer Experience & Resident Involvement – Lead excellent customer contact and first-time resolution, embed learning from feedback, nurture resident involvement initiatives, and promote strong customer relationships across neighbourhoods. Strategy, Innovation & Compliance – Support the development of strategies, policies, and procedures, ensure team compliance, and drive service improvements through innovation, technology, and Service Excellence Plans. Neighbourhood Team Leader – Housing Association – What You Need: Previous experience leading a Neighbourhoods team Excellent communication skills UK valid driving licence and driver