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- Tasks: Manage tenancy sign-ups and support customers with their tenancy changes.
- Company: Join a community-focused organisation dedicated to improving neighbourhoods.
- Benefits: Competitive salary, flexible working hours, and opportunities for personal growth.
- Why this job: Make a real difference in people's lives while building strong community ties.
- Qualifications: Experience as a Neighbourhood Officer and excellent communication skills required.
- Other info: Dynamic role with a chance to collaborate with property services teams.
The predicted salary is between 28800 - 43200 £ per year.
Responsible for new and existing tenancy sign ups in accordance with the organisation’s lettings policies and procedures.
Support customers with changes to their tenancy.
Engage with customers to address rent and service charge arrears, to ensure that all stages of arrears recovery are followed.
Take part in annual tenancy checks to ensure customers are adhering to their tenancy agreements.
Work collaboratively and proactively with property services colleagues to ensure the efficient turnaround of empty homes.
Qualifications
- Previous experience as a Neighbourhood Officer
- Excellent communication skills
- UK valid driving licence and driver
Neighbourhood Officer in Knowsley employer: Castlefield Recruitment.
Contact Detail:
Castlefield Recruitment. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Neighbourhood Officer in Knowsley
✨Tip Number 1
Get to know the company culture! Before your interview, do a bit of research on the organisation’s values and mission. This will help you tailor your responses and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. Focus on how your previous experience as a Neighbourhood Officer aligns with the role, especially around tenancy sign-ups and customer engagement.
✨Tip Number 3
Show off your communication skills! During the interview, be clear and concise in your answers. Use examples from your past roles to demonstrate how you've effectively engaged with customers and resolved issues.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a great way to reinforce your interest in the position and keep you top of mind.
We think you need these skills to ace Neighbourhood Officer in Knowsley
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application to highlight your experience as a Neighbourhood Officer. Use keywords from the job description to show that you understand what we're looking for.
Show Off Your Communication Skills: Since excellent communication is key for this role, give examples in your application of how you've effectively engaged with customers or resolved issues in the past. We want to see your skills in action!
Highlight Relevant Experience: Don’t forget to mention any previous experience related to tenancy sign-ups or arrears recovery. This will help us see how you can hit the ground running in this role.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role without any hiccups!
How to prepare for a job interview at Castlefield Recruitment.
✨Know Your Tenancy Policies
Make sure you’re well-versed in the organisation’s lettings policies and procedures. Brush up on how tenancy sign-ups work and be ready to discuss your previous experiences with them. This shows you’re not just interested, but also knowledgeable about the role.
✨Showcase Your Communication Skills
As a Neighbourhood Officer, communication is key. Prepare examples of how you've effectively engaged with customers in the past, especially regarding sensitive topics like rent arrears. Practising these scenarios can help you articulate your approach during the interview.
✨Demonstrate Problem-Solving Abilities
Think of specific instances where you’ve successfully resolved issues related to tenancy or customer service. Be ready to explain your thought process and the steps you took to ensure a positive outcome. This will highlight your proactive nature and ability to work collaboratively.
✨Prepare for Practical Questions
Expect questions that assess your understanding of tenancy agreements and the responsibilities that come with them. Familiarise yourself with common challenges faced by Neighbourhood Officers and think about how you would handle them. This preparation will help you feel more confident during the interview.
