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For Companies At a Glance
- Tasks: Manage rent accounts and assist customers in arrears with a focus on compliance.
- Company: Join a reputable housing association dedicated to supporting the community in Manchester.
- Benefits: Enjoy flexible working hours and competitive pay of £22 - £25 per hour.
- Why this job: Make a real impact by helping people manage their rent and improve their lives.
- Qualifications: Experience in income management or debt recovery, plus excellent customer service skills required.
- Other info: This is a 3-month contract role with opportunities for growth.
Castlefield Recruitment are currently recruiting an Income Officer for a housing association based in Manchester. The role is on an initial 3 month contract. The role offers flexible working hours and pays £22 - £25 an hour via umbrella agency.
The role:
- Deliver a comprehensive rent collection service by monitoring a case load of rent accounts for customers in arrears.
- Managing the arrears process in compliance with group Policies and procedures.
- Visiting customers in their homes with the Housing Officers to be a visual point of contact for Rent issues.
- Ensure that appropriate legal action is taken to recover debt.
- Engaging with external agencies, e.g. local authorities, Department for Works and Pensions, when required.
The person:
- Experience of income management or debt recovery in a social housing environment.
- Knowledge of welfare benefits.
- Excellent customer service skills.
Income Officer employer: Castlefield Recruitment
Contact Detail:
Castlefield Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Income Officer
✨Tip Number 1
Familiarise yourself with the specific policies and procedures of the housing association you're applying to. Understanding their approach to rent collection and arrears management will help you demonstrate your alignment with their values during any discussions.
✨Tip Number 2
Network with professionals in the social housing sector, especially those who have experience in income management or debt recovery. Engaging with them can provide insights into the role and may even lead to referrals or recommendations.
✨Tip Number 3
Prepare to discuss real-life scenarios where you've successfully managed customer accounts or resolved debt issues. Having concrete examples ready will showcase your problem-solving skills and customer service expertise.
✨Tip Number 4
Stay updated on welfare benefits and changes in legislation that affect tenants. Being knowledgeable about these topics will not only enhance your credibility but also show your commitment to supporting customers effectively.
We think you need these skills to ace Income Officer
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities and requirements of the Income Officer position. Tailor your application to highlight relevant experience in income management or debt recovery.
Highlight Relevant Experience: In your CV and cover letter, emphasise your experience in social housing, particularly in rent collection and managing arrears. Use specific examples to demonstrate your skills in customer service and knowledge of welfare benefits.
Craft a Strong Cover Letter: Write a compelling cover letter that addresses why you are a good fit for the role. Mention your ability to engage with external agencies and your approach to handling sensitive situations with customers.
Proofread Your Application: Before submitting, thoroughly proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Castlefield Recruitment
✨Showcase Your Experience
Be prepared to discuss your previous experience in income management or debt recovery. Highlight specific examples where you've successfully managed rent accounts or resolved arrears, as this will demonstrate your capability for the role.
✨Understand the Legal Framework
Familiarise yourself with the legal processes involved in debt recovery within social housing. Being able to articulate your knowledge of relevant laws and procedures will show that you are well-prepared and serious about the position.
✨Demonstrate Customer Service Skills
Prepare to discuss how you handle difficult conversations with customers in arrears. Providing examples of how you've maintained excellent customer service while managing sensitive situations will be crucial.
✨Engage with External Agencies
Think about your experiences working with external agencies like local authorities or the Department for Works and Pensions. Be ready to share how you've collaborated with these organisations to support customers, as this is an important aspect of the role.
