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For Companies At a Glance
- Tasks: Manage rent accounts, support customers, and ensure legal compliance in debt recovery.
- Company: Join a reputable housing association dedicated to community support in Merseyside.
- Benefits: Earn £20 - £23 per hour with potential for contract extension or permanent position.
- Why this job: Make a real impact by helping customers while gaining valuable experience in social housing.
- Qualifications: Experience in social housing management and knowledge of rental income collection required.
- Other info: Mix of site visits and office work; UK driving license needed.
Castlefield Recruitment are currently recruiting an Income Housing Officer for a housing association based in Merseyside. The role is on an initial 3-month contract with the possibilty of extension or to be made permanent. This position will have a mixture between site visits and office attendance and paying between £20 – £23 per hour via umbrella agency. The role: Deliver a comprehensive rent collection service by monitoring a case load of rent accounts for customers in arrears. Managing the arrears process in compliance with group Policies and procedures. Identify support needs of our customers, offering basic welfare advice / guidance and making referrals to or signposting to external agencies. Ensure that appropriate legal action is taken to recover debt Engaging with external agencies, e.g. local authorities, Department for Works and Pensions, when required. Responsible for new and existing tenancy sign ups in accordance with the organisation’s lettings policies and procedures Support customers with changes to their tenancy The person: Previous experience in social housing management Good knowledge of rental income collection and an understanding of legal processes relating to income collection Excellent communication skills UK valid driving licence and driver …
Income Housing Officer employer: Castlefield Recruitment
Contact Detail:
Castlefield Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Income Housing Officer
✨Tip Number 1
Familiarize yourself with the specific policies and procedures of the housing association you're applying to. Understanding their approach to rent collection and arrears management will help you demonstrate your alignment with their values during interviews.
✨Tip Number 2
Highlight any previous experience you have in social housing management or similar roles. Be prepared to discuss specific examples of how you've successfully managed rent accounts or engaged with external agencies in the past.
✨Tip Number 3
Brush up on your knowledge of legal processes related to income collection. Being able to speak confidently about these topics will set you apart as a knowledgeable candidate who can navigate the complexities of the role.
✨Tip Number 4
Prepare to showcase your communication skills, especially in scenarios where you've had to provide welfare advice or support to customers. Think of examples that illustrate your ability to engage effectively with diverse individuals and agencies.
We think you need these skills to ace Income Housing Officer
Some tips for your application 🫡
Understand the Role: Make sure to thoroughly read the job description for the Income Housing Officer position. Understand the key responsibilities and required skills, such as experience in social housing management and knowledge of rental income collection.
Tailor Your CV: Customize your CV to highlight relevant experience in social housing management and any specific achievements related to rent collection or customer support. Use keywords from the job description to make your application stand out.
Craft a Strong Cover Letter: Write a cover letter that addresses why you are a good fit for the role. Mention your previous experience, your understanding of legal processes related to income collection, and your excellent communication skills.
Proofread Your Application: Before submitting your application, carefully proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Castlefield Recruitment
✨Show Your Knowledge of Social Housing
Make sure to highlight your previous experience in social housing management. Be prepared to discuss specific examples of how you've successfully managed rent accounts and dealt with arrears.
✨Understand the Legal Processes
Familiarize yourself with the legal processes related to income collection. During the interview, demonstrate your understanding of these processes and how they apply to the role.
✨Communicate Effectively
Excellent communication skills are crucial for this position. Practice articulating your thoughts clearly and concisely, especially when discussing how you would engage with customers and external agencies.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving abilities. Think about past situations where you identified customer support needs or managed difficult conversations regarding arrears.
