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- Tasks: Manage tenancy sign-ups and support customers with their tenancy changes.
- Company: Join a dynamic organisation focused on community engagement.
- Benefits: Competitive salary, supportive team environment, and career development opportunities.
- Why this job: Make a real difference in your community while developing your skills.
- Qualifications: Experience as a Neighbourhood Officer and strong communication skills required.
- Other info: A valid UK driving licence is essential for this role.
The predicted salary is between 28800 - 43200 £ per year.
Responsible for new and existing tenancy sign ups in accordance with the organisation’s lettings policies and procedures.
Support customers with changes to their tenancy.
Engage with customers to address rent and service charge arrears, to ensure that all stages of arrears recovery are followed.
Take part in annual tenancy checks to ensure customers are adhering to their tenancy agreements.
Work collaboratively and proactively with property services colleagues to ensure the efficient turnaround of empty homes.
Qualifications:
- Previous experience as a Neighbourhood Officer
- Excellent communication skills
- UK valid driving licence
Neighbourhood Officer in Huyton employer: Castlefield Recruitment
Contact Detail:
Castlefield Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Neighbourhood Officer in Huyton
✨Tip Number 1
Network like a pro! Reach out to current Neighbourhood Officers or colleagues in the housing sector. They can provide insider tips and might even know about job openings before they're advertised.
✨Tip Number 2
Prepare for those interviews by brushing up on your communication skills. Practice answering common questions related to tenancy management and customer engagement. We want you to shine!
✨Tip Number 3
Showcase your problem-solving skills! Think of examples where you've successfully handled tenancy issues or worked collaboratively with teams. This will demonstrate your fit for the role.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace Neighbourhood Officer in Huyton
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application to highlight your experience as a Neighbourhood Officer. Use keywords from the job description to show that you understand what we're looking for.
Show Off Your Communication Skills: Since excellent communication is key for this role, don’t shy away from showcasing your skills. Include examples of how you've effectively engaged with customers or resolved issues in the past.
Highlight Relevant Experience: If you've got experience with tenancy sign-ups or managing arrears, make it stand out! We want to see how your background aligns with our needs, so be specific about your achievements.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role without any hiccups!
How to prepare for a job interview at Castlefield Recruitment
✨Know Your Tenancy Policies
Familiarise yourself with the organisation’s lettings policies and procedures. Being able to discuss these confidently will show that you’re serious about the role and understand the importance of compliance in tenancy sign-ups.
✨Showcase Your Communication Skills
Prepare examples of how you've effectively communicated with customers in the past, especially regarding sensitive issues like rent arrears. This will demonstrate your ability to engage with customers and handle challenging conversations.
✨Highlight Collaborative Experiences
Think of instances where you’ve worked with colleagues from different departments, particularly in property services. Sharing these experiences will illustrate your teamwork skills and your proactive approach to ensuring efficient processes.
✨Be Ready for Scenario Questions
Anticipate questions about how you would handle specific situations, such as a customer struggling with their tenancy agreement. Practising your responses will help you articulate your problem-solving skills and customer-focused mindset during the interview.
