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For Companies At a Glance
- Tasks: Manage tenancy sign-ups and support customers with their housing needs.
- Company: Join a reputable Housing Association in Manchester making a difference in the community.
- Benefits: Earn £23 to £25 per hour with flexible site and office work options.
- Why this job: Be part of a team that directly impacts people's lives and supports community wellbeing.
- Qualifications: Experience in social housing management and strong communication skills required.
- Other info: Initial 3 to 4 week contract with potential for extension.
Castlefield are currently representing a regional Housing Association in Manchester to recruit a Housing Officer on an initial 3 to 4 week interim contract with the high possibility of extension. This position will have a mixture between site visits and office attendance and will be paying £23 to £25 per hour via umbrella agency.
About The Role:
- Responsible for new and existing tenancy sign ups in accordance with the organisation’s lettings policies and procedures
- Support customers with changes to their tenancy
- Engage with customers to address rent and service charge arrears, to ensure that all stages of arrears recovery are followed
- Take part in annual tenancy checks to ensure customers are adhering to their tenancy agreements
- Work collaboratively and proactively with property services colleagues to ensure the efficient turnaround of empty homes
What You Need:
- Previous experience in social housing management
- Good knowledge of rental income collection and an understanding of legal processes relating to income collection
- Excellent communication skills
- UK valid driving licence and driver
Housing Officer employer: Castlefield Recruitment
Contact Detail:
Castlefield Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Housing Officer
✨Tip Number 1
Familiarise yourself with the specific policies and procedures of the housing association you're applying to. Understanding their approach to tenancy sign-ups and arrears recovery will help you demonstrate your knowledge during interviews.
✨Tip Number 2
Network with professionals in the social housing sector. Attend local housing events or join relevant online forums to connect with current Housing Officers. This can provide insights into the role and may even lead to referrals.
✨Tip Number 3
Prepare for situational interview questions by thinking of examples from your past experience that showcase your problem-solving skills, especially in dealing with tenancy issues and customer engagement.
✨Tip Number 4
Make sure to highlight your communication skills and any experience you have in managing relationships with tenants. Being able to effectively communicate and resolve issues is crucial for a Housing Officer.
We think you need these skills to ace Housing Officer
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities and requirements of the Housing Officer position. Tailor your application to highlight relevant experience in social housing management and rental income collection.
Highlight Relevant Experience: In your CV and cover letter, emphasise your previous experience in social housing management. Provide specific examples of how you've successfully managed tenancy sign-ups, addressed arrears, or conducted tenancy checks.
Showcase Communication Skills: Since excellent communication skills are essential for this role, include examples in your application that demonstrate your ability to engage with customers effectively and resolve issues related to tenancy agreements.
Proofread Your Application: Before submitting your application, make sure to proofread it for any spelling or grammatical errors. A well-presented application reflects your attention to detail and professionalism, which is crucial for a Housing Officer.
How to prepare for a job interview at Castlefield Recruitment
✨Showcase Your Experience
Make sure to highlight your previous experience in social housing management. Be prepared to discuss specific examples of how you've successfully managed tenancies and dealt with rent arrears.
✨Understand the Legal Framework
Brush up on the legal processes related to rental income collection. Being able to discuss relevant laws and regulations will demonstrate your knowledge and preparedness for the role.
✨Communicate Effectively
Excellent communication skills are crucial for a Housing Officer. Practice articulating your thoughts clearly and confidently, especially when discussing how you engage with customers and resolve issues.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving abilities. Think about past situations where you had to address tenancy issues or collaborate with colleagues, and be ready to explain your approach.
