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For Companies At a Glance
- Tasks: Assess housing applications and provide top-notch customer service.
- Company: Reputable housing association in South Manchester with a supportive team.
- Benefits: Competitive pay, hybrid working, and flexible hours.
- Why this job: Make a difference in people's lives by helping them find homes.
- Qualifications: Experience with Manchester Move and social housing is essential.
- Other info: Opportunity for personal growth in a dynamic work environment.
Castlefield Recruitment are currently recruiting a Housing Advisor for a housing association based in South Manchester. The role is interim initially 6 – 8 weeks, paying £19 – £21 per hour umbrella, and offers hybrid working opportunities after training.
The role :
- Assess Social Housing applications and assist with the allocation of homes to successful applicants
- Provide and deliver an efficient and effective administrative service and front line customer service across housing services
- Provide a front line housing management service, ensuring support to officers within the housing service teams
The person :
- Experience of working within social housing
- Able to deal with difficult customer queries / complaints and diffuse situations
- Excellent communication skills
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Housing Advisor employer: Castlefield Recruitment.
Contact Detail:
Castlefield Recruitment. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Housing Advisor
✨Tip Number 1
Network like a pro! Reach out to people in the housing sector, especially those who work with Manchester Move. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Prepare for interviews by practising common questions related to social housing. We recommend role-playing with a friend to boost your confidence and refine your answers.
✨Tip Number 3
Showcase your customer service skills! Think of examples where you’ve successfully handled difficult queries or complaints. This will demonstrate your ability to manage challenging situations effectively.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace Housing Advisor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience with social housing and any relevant skills. We want to see how your background fits the Housing Advisor role, so don’t be shy about showcasing your expertise!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about housing services and how your experience with Manchester Move can benefit us. Keep it engaging and personal!
Show Off Your Communication Skills: Since excellent communication is key for this role, make sure your application reflects that. Use clear and concise language, and don’t forget to proofread for any typos or errors before hitting send!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen to join our team!
How to prepare for a job interview at Castlefield Recruitment.
✨Know Your Stuff About Manchester Move
Make sure you brush up on your knowledge of Manchester Move. Familiarise yourself with how the system works and be ready to discuss your experience using it. This will show that you're not just a good fit for the role, but that you’re also proactive and prepared.
✨Showcase Your Customer Service Skills
Since the role involves dealing with difficult customer queries, think of specific examples from your past experiences where you successfully diffused a tough situation. We recommend preparing a couple of STAR (Situation, Task, Action, Result) stories to illustrate your excellent communication skills.
✨Understand the Housing Sector
Get a good grasp of the current trends and challenges in social housing. Being able to discuss these topics during your interview will demonstrate your genuine interest in the field and your commitment to making a positive impact in the community.
✨Prepare Questions for Them
Interviews are a two-way street! Prepare thoughtful questions about the housing association's goals, team dynamics, and what success looks like in this role. This not only shows your enthusiasm but also helps you determine if the position is right for you.
