Customer Service Advisor

LN19180 | Customer Services Advisor | 25 Hours per week | Permanent | Chester | FTE £26,000 – £27,000 Client: Castlefield are working with an organisation who make a genuine contribution in the local area as they look to recruit an enthusiastic and personable Customer Service Advisor to join their team. As being a first point of contact for the company, you will play a crucial role in providing excellent customer service and ensuring smooth office operations. The ideal candidate will have strong inbound call experience and previous experience working in a fast-paced environment Duties will include: To be the first point of resolution to customers To have detailed knowledge of company policies and procedures across a range of disciplines to ensure that customer contacts receive the correct advice, are escalated when necessary and correctly administered onto the internal system. The key purpose of this post is to resolve telephone, electronic, letter, text customer enquiries. Remain confidential and professional while processing sensitive information relating to customers and clients. Taking a proactive approach to customer care, ensuring high customer satisfaction. Liaising with colleagues and customers via MS teams, phone calls and emails Record every contact, capturing quality customer information, including profiling data in line with guidelines such as GDPR and PCI compliance.