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- Tasks: Be the go-to person for customer inquiries and ensure smooth office operations.
- Company: Join a local organization making a real difference in the community.
- Benefits: Enjoy a permanent position with a competitive salary and flexible hours.
- Why this job: Great opportunity to develop customer service skills in a supportive environment.
- Qualifications: Strong inbound call experience and ability to thrive in fast-paced settings.
- Other info: Work 25 hours a week and be part of a friendly team!
The predicted salary is between 20800 - 21600 £ per year.
LN19180 | Customer Services Advisor | 25 Hours per week | Permanent | Chester | FTE £26,000 – £27,000 Client: Castlefield are working with an organisation who make a genuine contribution in the local area as they look to recruit an enthusiastic and personable Customer Service Advisor to join their team. As being a first point of contact for the company, you will play a crucial role in providing excellent customer service and ensuring smooth office operations. The ideal candidate will have strong inbound call experience and previous experience working in a fast-paced environment Duties will include: To be the first point of resolution to customers To have detailed knowledge of company policies and procedures across a range of disciplines to ensure that customer contacts receive the correct advice, are escalated when necessary and correctly administered onto the internal system. The key purpose of this post is to resolve telephone, electronic, letter, text customer enquiries. Remain confidential and professional while processing sensitive information relating to customers and clients. Taking a proactive approach to customer care, ensuring high customer satisfaction. Liaising with colleagues and customers via MS teams, phone calls and emails Record every contact, capturing quality customer information, including profiling data in line with guidelines such as GDPR and PCI compliance.
Customer Service Advisor employer: Castlefield Recruitment
Contact Detail:
Castlefield Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor
✨Tip Number 1
Familiarize yourself with the company's values and mission. Since you'll be the first point of contact, understanding what the organization stands for will help you align your approach to customer service with their expectations.
✨Tip Number 2
Brush up on your communication skills. As a Customer Service Advisor, you'll need to convey information clearly and professionally, especially when dealing with sensitive customer inquiries.
✨Tip Number 3
Practice handling common customer scenarios. Think about potential questions or issues customers might have and prepare responses that demonstrate your problem-solving abilities and customer care.
✨Tip Number 4
Get comfortable with technology. Since you'll be using MS Teams and internal systems, being tech-savvy will help you navigate these tools efficiently, ensuring smooth communication and record-keeping.
We think you need these skills to ace Customer Service Advisor
Some tips for your application 🫡
Understand the Role: Make sure to thoroughly read the job description for the Customer Service Advisor position. Understand the key responsibilities and required skills, such as inbound call experience and knowledge of company policies.
Tailor Your CV: Customize your CV to highlight relevant experience in customer service and fast-paced environments. Emphasize your ability to resolve customer inquiries and maintain confidentiality.
Craft a Strong Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the organization. Mention specific examples of how you've provided excellent customer service in previous positions.
Proofread Your Application: Before submitting, carefully proofread your application materials. Check for any spelling or grammatical errors, and ensure that all information is clear and professional.
How to prepare for a job interview at Castlefield Recruitment
✨Show Your Enthusiasm
As a Customer Service Advisor, your enthusiasm can set you apart. Make sure to express your genuine interest in the role and the company during the interview. Share why you are passionate about providing excellent customer service.
✨Demonstrate Your Communication Skills
Since you'll be the first point of contact for customers, it's essential to showcase your communication skills. Practice clear and concise responses, and be prepared to discuss how you've effectively handled customer inquiries in the past.
✨Know the Company Policies
Familiarize yourself with the company's policies and procedures before the interview. This knowledge will help you answer questions confidently and demonstrate that you're ready to provide accurate advice to customers.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving abilities. Think of examples from your previous experience where you successfully resolved customer issues, and be ready to explain your thought process.
