At a Glance
- Tasks: Be the friendly face of customer support, handling enquiries and providing top-notch service.
- Company: Join a leading NHS organisation making a difference in healthcare.
- Benefits: Competitive pay, hybrid work options, and valuable experience in a supportive environment.
- Other info: Great opportunity for career growth in a dynamic team.
- Why this job: Make a real impact by helping people and improving their healthcare experience.
- Qualifications: Customer service experience and strong communication skills are essential.
The predicted salary is between 17 - 17 £ per hour.
Castlefield Recruitment is delighted to be supporting a leading NHS organisation to recruit a Customer Information & Complaints Assistant. This is an excellent opportunity for an organised and customer-focused administrator to join a busy team delivering high-quality support to members of the public and key stakeholders on a 3 month, interim basis.
Role Profile
- Act as the first point of contact for customer enquiries via phone, email and post
- Provide professional, empathetic customer service and signpost enquiries appropriately
- Maintain accurate records and correspondence
- Support meetings, minute-taking and general administration
- Liaise with internal teams and external stakeholders
- Ensure confidentiality and compliance with GDPR and information governance
Person Specification
- Previous customer service and administrative experience
- Excellent communication and organisational skills
- Strong attention to detail and IT skills (Microsoft Office)
- Ability to manage competing priorities and work both independently and as part of a team
- Experience handling confidential information
- NHS or public sector experience would be advantageous
If this role is of interest, please send a copy of your most recent CV to Work Location: Hybrid remote in Bradford (West Yorkshire, Yorkshire and Humber Region).
Customer Information & Complaints Assistant in Bradford employer: Castlefield Recruitment
Join a respected healthcare organisation in Bath as a Remote Human Resources Advisor, where you will thrive in a values-driven environment that prioritises employee engagement and wellbeing. Enjoy the benefits of a flexible hybrid working model, 25 days of annual leave (pro-rata), and a comprehensive benefits package, all while contributing to meaningful HR initiatives that shape the future of healthcare. With opportunities for professional growth and a commitment to inclusivity, this role is perfect for those looking to make a significant impact in the healthcare sector.
