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- Tasks: Deliver a top-notch housing service and manage tenancies effectively.
- Company: Join a dynamic team focused on community and customer satisfaction.
- Benefits: Competitive salary, career development, and a supportive work environment.
- Why this job: Make a real difference in people's lives and support sustainable communities.
- Qualifications: Experience in housing roles and strong communication skills required.
- Other info: Opportunity to engage with residents and build lasting partnerships.
The predicted salary is between 36000 - 60000 £ per year.
Deliver a customer-focused housing service by managing tenancies effectively, ensuring compliance with policies, and supporting sustainable communities.
Maximise rental income through proactive arrears management, debt advice, and court representation where necessary.
Manage allocations, lettings, and voids to minimise turnaround times, uphold nomination agreements, and maintain properties to lettable standards.
Investigate and resolve anti-social behaviour cases in line with policy, working with partners and preparing evidence for legal action when required.
Promote resident participation and engagement by supporting tenant involvement activities, events, and consultations.
Maintain strong performance and compliance by meeting KPIs, producing reports, ensuring accurate data management, and building effective partnerships with statutory and voluntary agencies.
Qualifications
- Previous experience in a frontline Housing role
- Valid UK drivers license
- Excellent communication skills
Neighbourhood Officer in Birmingham employer: Castlefield Recruitment.
Contact Detail:
Castlefield Recruitment. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Neighbourhood Officer in Birmingham
✨Tip Number 1
Network like a pro! Reach out to current or former Neighbourhood Officers on LinkedIn or at local events. They can give you insider tips and might even know about job openings before they're advertised.
✨Tip Number 2
Prepare for the interview by brushing up on your knowledge of housing policies and community engagement strategies. We want you to show off your understanding of how to manage tenancies and resolve anti-social behaviour effectively.
✨Tip Number 3
Practice your communication skills! Role-play common interview questions with a friend, focusing on how you would handle tenant issues or promote resident participation. This will help you feel more confident when it’s your turn to shine.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive and engaged with our platform.
We think you need these skills to ace Neighbourhood Officer in Birmingham
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in frontline housing roles. We want to see how you've managed tenancies and dealt with anti-social behaviour, so be specific about your achievements!
Showcase Your Communication Skills: Since excellent communication is key for this role, include examples of how you've effectively engaged with tenants or resolved conflicts. We love seeing real-life scenarios that demonstrate your skills!
Be Data Savvy: Mention any experience you have with data management and reporting. We need someone who can maintain strong performance and compliance, so show us how you've done this in the past!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the Neighbourhood Officer role. We can’t wait to hear from you!
How to prepare for a job interview at Castlefield Recruitment.
✨Know Your Housing Policies
Familiarise yourself with the key housing policies and regulations relevant to the role of a Neighbourhood Officer. This will not only show your commitment but also help you answer questions confidently about compliance and best practices.
✨Showcase Your Communication Skills
Prepare examples that highlight your excellent communication skills, especially in resolving conflicts or managing tenant relationships. Think of specific situations where you successfully engaged with residents or collaborated with partners.
✨Demonstrate Proactive Problem-Solving
Be ready to discuss how you've managed arrears or dealt with anti-social behaviour in the past. Use the STAR method (Situation, Task, Action, Result) to structure your answers and illustrate your proactive approach to problem-solving.
✨Engage with Community Initiatives
Research any community initiatives or tenant involvement activities that the company supports. Showing your enthusiasm for resident participation and engagement can set you apart and demonstrate your alignment with their values.
