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- Tasks: Manage service requests and complaints while supporting the adaptations team.
- Company: Social housing provider dedicated to improving community living.
- Benefits: Gain valuable experience in a supportive environment with career growth.
- Why this job: Make a difference in people's lives through effective communication and teamwork.
- Qualifications: Experience in customer service and strong communication skills required.
- Other info: Join a dynamic team focused on community well-being and collaboration.
The predicted salary is between 28800 - 43200 £ per year.
We are recruiting for an Aids & Adaptations Administrator for a Social Housing provider based in Hemel Hempstead.
Role:
- Investigate and respond to service requests, complaints and any other communication which is received by the team.
- Monitor the adaptations mailbox, file referrals, perform all adaptation team admin duties.
- Work in collaboration with other services, and senior management to ensure that services are joined up appropriately and are aligned to the achievement of the organisation’s aims and objectives.
Person:
- The successful candidate will have experience of dealing with customer complaints and drafting written correspondence relating to complaints.
- Social housing, repairs, or aids & adaptations experience would be beneficial.
- Strong written and verbal communication skills.
Aids & Adaptations Administrator employer: Castlefield Recruitment.
Contact Detail:
Castlefield Recruitment. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Aids & Adaptations Administrator
✨Tip Number 1
Network like a pro! Reach out to people in the social housing sector, especially those who work with aids and adaptations. A friendly chat can lead to insider info about job openings that aren't even advertised yet.
✨Tip Number 2
Prepare for interviews by brushing up on your knowledge of customer complaints handling. Think of examples from your past experiences where you successfully resolved issues. We want to see how you can bring that expertise to the table!
✨Tip Number 3
Show off your communication skills! During interviews, be clear and concise when discussing your experiences. Remember, this role is all about effective communication, so let your personality shine through.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Aids & Adaptations Administrator
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application to highlight your experience in social housing and customer complaints. We want to see how your skills align with the Aids & Adaptations Administrator role, so don’t hold back!
Show Off Your Communication Skills: Since strong written communication is key for this role, ensure your application is clear and concise. Use proper grammar and structure to demonstrate your ability to draft professional correspondence.
Highlight Relevant Experience: If you’ve got experience in repairs or aids & adaptations, make it shine! We love seeing how your background can contribute to our team, so be specific about your past roles and responsibilities.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Castlefield Recruitment.
✨Know Your Stuff
Make sure you understand the role of an Aids & Adaptations Administrator inside out. Familiarise yourself with social housing policies, customer complaint processes, and the specific adaptations your potential employer deals with. This knowledge will help you answer questions confidently and show that you're genuinely interested in the position.
✨Showcase Your Communication Skills
Since strong written and verbal communication skills are key for this role, prepare examples of how you've effectively handled customer complaints or collaborated with teams in the past. Practise articulating these experiences clearly, as it will demonstrate your ability to communicate well under pressure.
✨Be Ready to Collaborate
The job involves working closely with other services and senior management. Think of instances where you've successfully worked in a team or contributed to a project. Be prepared to discuss how you can foster collaboration and ensure services align with organisational goals.
✨Prepare Questions
Interviews are a two-way street, so come armed with thoughtful questions about the role and the organisation. Ask about their approach to handling service requests or how they measure success in the adaptations team. This shows your enthusiasm and helps you gauge if the company is the right fit for you.
