At a Glance
- Tasks: Be the first point of contact for guests and ensure exceptional customer service.
- Company: Hotel Indigo Chester is a unique boutique hotel in a vibrant cultural hub.
- Benefits: Enjoy discounted stays, dining perks, flexible shifts, and career development opportunities.
- Other info: Eligible applicants must provide proof of UK work eligibility.
- Why this job: Join a supportive team, share local stories, and create memorable experiences for guests.
- Qualifications: Must be enthusiastic, a strong communicator, and knowledgeable about the local area.
This could be your opportunity to work somewhere completely unique, somewhere where you can be yourself, talk about the stories of our wonderful neighbourhood and put your stamp on the ever‑evolving brand that is Hotel Indigo.
Are you outgoing, full of energy and enthusiastic? A natural‑born storyteller? Are you passionate about offering excellent customer service? Then our stunning boutique Hotel could be the place for you.
The Role
We have an exciting opportunity for a Night Receptionist to join our team. In this role you’ll be the first point of contact for our guests, so making a great first impression matters. You’ll play a key part in delivering an exceptional customer experience. You’ll be responsible for carrying out the day‑to‑day reception duties such as administrative tasks and the accurate completion of the daily night audit in a timely fashion. You’ll support the Front Office Department to run smoothly, dealing with guest queries and requests professionally and efficiently.
The Ideal Candidate
We’re looking for an enthusiastic Night Receptionist with a passion for customer service who will enjoy working as part of a supportive, hard‑working team who all share the same passion. You’ll need to be a natural problem‑solver and help create memories that our guests will remember. Being the first point of contact for our guests, you’ll need to be a strong communicator and have the ability to hold genuine, authentic conversations. Having knowledge of the local neighbourhood is very important; you’ll need to share this knowledge with every guest to give thoughtful recommendations to enhance their stay.
All applicants must be eligible to live and work in the UK. As part of the recruitment process, you will be asked to provide documented evidence of eligibility.
- Heavily discounted Staff Room Rates at all Castlebridge properties for you and your friends and family, so everyone can enjoy a break away. Rates start from £50 per night, with breakfast included.
- 50% off your bill when you dine in one of our Restaurants or Bars.
- Fully funded Apprenticeship programme to develop your career without a reduction in your pay.
- Cycle to work scheme – save up to 40% on a wide range of bikes.
- Healthcare Cash Plans – dental, optical, medical and more available from just £1 per week.
- Referral schemes for referring your friends or family to join our team.
- Flexible shift patterns and contracts available to suit your lifestyle; we are a 24/7 operation, meaning shift patterns to suit everyone.
- Monthly colleague recognition through our 5‑Star Service rewards programme and monetary rewards for long service milestones.
- Use of Wagestream financial wellbeing platform, allowing you to access your pay as and when you need it.
- Employee Assistance Programme – free, confidential advice available 24/7 to you.
- An internal communications hub which acts as our very own social media platform, connecting you to your colleagues and the wider group in seconds.
Night Receptionist in Chester employer: Castlebridge Hospitality
Hotel Indigo Chester is an exceptional employer that offers a vibrant work culture in a unique boutique hotel setting, where every team member can share their passion for the local neighbourhood and create memorable experiences for guests. With benefits like heavily discounted staff rates, flexible shift patterns, and fully funded apprenticeship programmes, we prioritise employee growth and well-being, ensuring our staff feel valued and supported. Join us in a dynamic environment that celebrates creativity and community, making it a truly rewarding place to work.
StudySmarter Expert Advice🤫
We think this is how you could land Night Receptionist in Chester
✨Tip Number 1
Familiarise yourself with Chester's local history and attractions. As a Night Receptionist, you'll be expected to share engaging stories and recommendations with guests, so knowing the ins and outs of the neighbourhood will help you stand out.
✨Tip Number 2
Practice your communication skills by engaging in conversations with friends or family. Being a strong communicator is key for this role, as you'll need to hold genuine conversations with guests and address their queries effectively.
✨Tip Number 3
Showcase your enthusiasm for customer service by volunteering or working in roles that require interaction with the public. This experience will not only enhance your skills but also demonstrate your passion for providing excellent service.
✨Tip Number 4
Be prepared to discuss how you handle problem-solving situations during your interview. Think of examples from past experiences where you've successfully resolved issues, as this will highlight your ability to create memorable experiences for guests.
We think you need these skills to ace Night Receptionist in Chester
Some tips for your application 🫡
Understand the Role:Read the job description carefully to understand the responsibilities and requirements of the Night Receptionist position. Tailor your application to highlight relevant experiences that demonstrate your customer service skills and ability to handle administrative tasks.
Showcase Your Personality:As a Night Receptionist, being outgoing and enthusiastic is key. Use your cover letter to convey your personality and passion for storytelling. Share anecdotes that reflect your ability to connect with guests and create memorable experiences.
Highlight Local Knowledge:Since knowledge of the local neighbourhood is important, mention any familiarity you have with Chester and its attractions. This will show your potential employer that you can provide thoughtful recommendations to enhance guests' stays.
Proofread Your Application:Before submitting your application, make sure to proofread it for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for a role that involves administrative duties.
How to prepare for a job interview at Castlebridge Hospitality
✨Show Your Enthusiasm
As a Night Receptionist, your energy and enthusiasm are key. Make sure to express your passion for customer service during the interview. Share examples of how you've gone above and beyond for guests in previous roles.
✨Know the Local Area
Familiarise yourself with Chester's history and attractions. Being able to recommend local spots or share interesting stories will impress the interviewers and show that you're ready to engage with guests authentically.
✨Demonstrate Strong Communication Skills
Since you'll be the first point of contact for guests, it's crucial to showcase your communication skills. Practice articulating your thoughts clearly and confidently, and be prepared to discuss how you handle guest queries and complaints.
✨Prepare for Situational Questions
Expect questions about how you'd handle specific situations, such as a difficult guest or a busy night at the reception. Think of examples from your past experiences that highlight your problem-solving abilities and customer service skills.
