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For Companies At a Glance
- Tasks: Welcome guests and ensure their safety while maintaining hotel standards.
- Company: Join voco Winchester Hotel & Spa, a stylish haven near Winchester's historic city centre.
- Benefits: Enjoy discounted stays, 50% off dining, flexible shifts, and a fully funded apprenticeship programme.
- Why this job: Kickstart your hospitality career in a vibrant environment focused on guest experience and teamwork.
- Qualifications: Previous night shift experience in hospitality is preferred; passion for customer service is essential.
- Other info: Be part of a supportive team with recognition rewards and access to financial wellbeing resources.
The predicted salary is between 20000 - 30000 £ per year.
Our voco Winchester Hotel & Spa is a modern haven, designed with a focus on both style and comfort. Our thoughtfully crafted spaces combine contemporary design elements with inviting amenities, ensuring a distinctive and enjoyable stay. Located near the historic and picturesque city of Winchester, voco Winchester Hotel & Spa is located on the edge of the beautiful South Downs National Park and within five minutes from the city centre. With that in mind, our voco Winchester Hotel & Spa is a great place to kickstart your hospitality career or if you’re looking to progress your journey, this is the place where future can become reality.
It’s a big operation, so you’ll need to be hands‑on, featuring 131 bedrooms, 8 flexible event spaces, our restaurant Kitchen 21 and the stunning ANA Spa. Whether it be a pre‑cruise stay, accommodation for a business trip, a relaxing spa‑day, wedding or family celebration, our hotel offers it all.
Are you outgoing, full of energy and enthusiastic? A natural‑born communicator? Are you passionate about offering an excellent guest experience? Then our fabulous voco Winchester Hotel & Spa could be the place for you.
The Role
We have a fantastic opportunity for a Night Porter to join the team. You’ll provide guests and visitors with a warm welcome and exceptional levels of customer care and service. You’ll deal with guest comments and complaints in a constructive and empathetic manner, the objective being to resolve the complaint prior to departure. You’ll be responsible for the welfare and safety of both guests and the hotel, carrying out regular check/patrols around all areas of the building, taking appropriate action to ensure standards of cleanliness, safety and general appearance are maintained. Thinking one step ahead and ensuring the hotel is perfectly presented and ready for our guests in the morning, you’ll have a keen eye for the detail.
The Ideal Candidate
We’re looking for a Night Porter with previous experience of working nights within a hotel or hospitality environment. As Night Porter, you’ll need to be passionate about delivering high standards, providing unparalleled customer service and ensuring that all hotel standards and health and safety requirements are implemented. You’ll need commitment, dedication and the ability to work seamlessly with the rest of the Night Team to make things happen.
All applicants must be eligible to live and work in the UK. As part of the recruitment process, you will be asked to provide documented evidence of eligibility.
- Heavily discounted Staff Room Rates at all Castlebridge properties for you and your friends and family, so everyone can enjoy a break away. Rates start from £50 per night, with breakfast included.
- 50% off your bill when you dine in one of our Restaurants or Bars.
- Fully funded Apprenticeship programme to develop your career without a reduction in your pay.
- Cycle to work scheme – save up to 40% on a wide range of bikes.
- Healthcare Cash Plans – dental, optical, medical and more available from just £1 per week.
- Referral schemes for referring your friends or family to join our team.
- Flexible shift patterns and contracts available to suit your lifestyle, we are 24/7 operation, meaning shift patterns to suit everyone.
- Monthly colleague recognition through our 5-Star Service rewards programme and monetary rewards for long service milestones.
- Use of Wagestream financial wellbeing platform, allowing you to access your pay as and when you need it.
- Employee Assistance Programme – free, confidential advice available 24/7 to you.
- An internal communications hub which acts as our very own social media platform, connecting you to your colleagues and the wider group in seconds.
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Night Porter employer: Castlebridge Hospitality
Contact Detail:
Castlebridge Hospitality Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Night Porter
✨Tip Number 1
Familiarise yourself with the voco Winchester Hotel & Spa's unique offerings and amenities. Understanding the hotel's features, such as the ANA Spa and Kitchen 21, will help you engage in meaningful conversations during your interview and demonstrate your enthusiasm for the role.
✨Tip Number 2
Showcase your customer service skills by preparing examples of how you've handled guest complaints or provided exceptional service in previous roles. This will highlight your ability to maintain high standards and ensure guest satisfaction, which is crucial for a Night Porter.
✨Tip Number 3
Network with current or former employees of voco Winchester Hotel & Spa if possible. They can provide insights into the company culture and expectations, which can be invaluable when tailoring your approach during the application process.
✨Tip Number 4
Demonstrate your commitment to the hospitality industry by discussing any relevant training or certifications you have. This shows that you're serious about your career and willing to invest in your professional development, making you a more attractive candidate.
We think you need these skills to ace Night Porter
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities and requirements of the Night Porter position. Tailor your application to highlight relevant experience and skills that match what voco Winchester Hotel & Spa is looking for.
Craft a Personalised Cover Letter: Write a cover letter that reflects your enthusiasm for the role and the hotel. Mention specific aspects of the voco Winchester Hotel & Spa that appeal to you, such as its focus on guest experience and the beautiful location.
Highlight Relevant Experience: In your CV, emphasise any previous experience in hospitality or night shifts. Include examples of how you've provided excellent customer service and handled guest complaints effectively.
Proofread Your Application: Before submitting, thoroughly proofread your application for any spelling or grammatical errors. A polished application demonstrates attention to detail, which is crucial for a Night Porter role.
How to prepare for a job interview at Castlebridge Hospitality
✨Show Your Passion for Hospitality
Make sure to express your enthusiasm for the hospitality industry during the interview. Share specific examples of how you've gone above and beyond to provide excellent customer service in previous roles, as this will resonate well with the interviewers.
✨Demonstrate Problem-Solving Skills
As a Night Porter, you'll need to handle guest complaints effectively. Prepare to discuss past experiences where you successfully resolved issues, highlighting your ability to remain calm and empathetic under pressure.
✨Highlight Attention to Detail
Since the role requires maintaining high standards of cleanliness and safety, be ready to talk about how you ensure attention to detail in your work. Mention any relevant experiences that showcase your meticulous nature.
✨Ask Insightful Questions
Prepare thoughtful questions about the hotel’s operations, team dynamics, or guest experience strategies. This shows your genuine interest in the role and helps you understand if the hotel is the right fit for you.