At a Glance
- Tasks: Support employee relations and enhance workforce performance across our hotels.
- Company: Join Castlebridge Hospitality, a leading hotel group with over 30 years of experience.
- Benefits: Enjoy flexible work, discounted stays, free meals, and ongoing training opportunities.
- Other info: Be part of a collaborative team focused on continuous learning and development.
- Why this job: Make a real impact on employee experiences in a dynamic hospitality environment.
- Qualifications: Experience in HR, especially managing complex employee relations cases.
The predicted salary is between 35000 - 45000 £ per year.
Castlebridge Hospitality is a privately owned hotel group with more than 30 years of experience in developing, owning, and operating both internationally branded and independent hotels across the UK and Europe. We manage every stage of the hotel lifecycle — from design and construction through to opening, operations, and long‑term performance. As a full‑service management company, we deliver comprehensive operational solutions that include robust systems, strong financial controls, and hands‑on leadership. Our focus is on creating exceptional guest experiences while maximising long‑term returns for our owners.
Our growing portfolio includes four IHG Hotel Indigo properties — Bath, Chester, Stratford‑upon‑Avon and Coventry — as well as the voco Winchester Hotel and Spa and the Courtyard by Marriott Keele. With a diverse collection of high‑performing hotels and an ambitious growth strategy, this is an exciting time to join Castlebridge Hospitality.
The Role
We have a fantastic opportunity for an experienced People Professional to join our People & Culture Team, providing both remote and on‑site generalist support across our businesses. This role has a strong focus on employee relations (ER), ensuring all cases are managed in line with internal policies, legislation, and best practice guidelines.
You will play a key role in supporting the full employee lifecycle across our hotels and restaurants, partnering with on‑site management teams to deliver practical, solution‑focused HR guidance. You will advise on a wide range of ER matters including absence management, probation, AWOL, flexible working requests, investigations, disciplinary processes, misconduct, and TUPE.
Alongside ER case management, you will contribute to the wider People & Culture function, supporting initiatives that enhance the capability and performance of our workforce. This includes delivering training on internal policies and processes, helping to upskill line managers, and promoting a culture of continuous learning and development.
This role offers the opportunity to support a diverse, multi‑brand operation across the UK. You will need to be highly adaptable and place strong value on building effective working relationships with managers at all levels. Your ability to foster trust and maintain an open, supportive, and communicative environment will be key to your success.
Key responsibilities
- Providing day‑to‑day HR advice and guidance to on‑site management teams, ensuring all support is compliant with current legislation and internal policies
- Managing a high‑volume ER caseload, supporting both informal resolution and formal processes where required
- Coaching and guiding managers on best practice approaches to employee relations issues
- Supporting the development and delivery of L&D initiatives, including training managers on people processes and policies
- Contributing to the smooth running of the employee lifecycle across multiple sites
Ideal Candidate
We are looking for a hands‑on HR professional who is equally comfortable working independently and as part of a collaborative team. You will have proven experience in a generalist HR role, with a strong emphasis on managing complex ER cases. Experience within the hospitality sector would be advantageous, although it is not essential.
- Highly organised and analytical, with exceptional attention to detail
- Confident in managing a busy ER caseload in a fast‑paced environment
- A strong communicator, capable of building effective relationships with stakeholders at all levels
- Proactive and solutions‑focussed, with the ability to balance operational and strategic priorities
- Highly proficient in Microsoft Office applications and system utilisation
A CIPD qualification is desirable; however, we value experience just as highly. If you have extensive experience managing ER cases within a generalist HR environment, we would be very interested in hearing from you.
All applicants must be eligible to live and work in the UK. As part of the recruitment process, you will be asked to provide documented evidence of eligibility.
Benefits
- Flexibility and a good work/life balance
- Discounted hotel stays for you and your friends and family, so everyone can enjoy a break away
- 50% off food & beverage when visiting our hotels
- Free meals and drinks when you’re working
- Apprenticeships and development training throughout your time with us so that you can keep moving forwards
- Prioritised health and wellbeing initiatives
- HSF healthcare cash plan, to help you and your family to cover the costs of everyday healthcare (prescriptions/dental appointments/etc)
Group People Officer employer: Castlebridge Hospitality
Castlebridge Hospitality is an exceptional employer that prioritises employee wellbeing and development, offering a flexible work/life balance and a range of benefits including discounted hotel stays and comprehensive health initiatives. With a strong focus on fostering a supportive and communicative work culture, employees are encouraged to grow through continuous learning opportunities and hands-on training, making it an exciting time to join our dynamic team across the UK and Europe.
StudySmarter Expert Advice🤫
We think this is how you could land Group People Officer
✨Tip Number 1
Network like a pro! Reach out to people in the hospitality industry, especially those who work at Castlebridge Hospitality. A friendly chat can open doors and give you insider info about the company culture and what they really value in candidates.
✨Tip Number 2
Prepare for the interview by researching common ER scenarios in hospitality. Think about how you would handle them and be ready to share your experiences. This shows you're not just knowledgeable but also proactive and solutions-focused!
✨Tip Number 3
Show off your adaptability! In your conversations, highlight times when you've successfully navigated change or tackled challenges in a fast-paced environment. Castlebridge values flexibility, so let them know you can roll with the punches.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining the Castlebridge team.
We think you need these skills to ace Group People Officer
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that align with the Group People Officer role. Highlight your HR expertise, especially in employee relations, and any relevant achievements in the hospitality sector.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to tell us why you're passionate about this role and how your background makes you the perfect fit for our People & Culture Team. Be genuine and let your personality come through.
Showcase Your ER Experience:Since this role has a strong focus on employee relations, make sure to detail your experience managing ER cases. Share specific examples of how you've successfully navigated complex situations and supported managers in resolving issues.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity with Castlebridge Hospitality!
How to prepare for a job interview at Castlebridge Hospitality
✨Know Your ER Basics
Make sure you brush up on employee relations fundamentals. Understand the key issues like absence management, disciplinary processes, and TUPE. Being able to discuss these topics confidently will show that you're prepared and knowledgeable about the role.
✨Showcase Your People Skills
This role is all about building relationships, so be ready to share examples of how you've successfully managed stakeholder relationships in the past. Highlight your communication style and how you foster trust and support within teams.
✨Demonstrate Adaptability
Castlebridge Hospitality values adaptability, especially in a fast-paced environment. Prepare to discuss situations where you've had to pivot quickly or manage multiple priorities. This will illustrate your ability to thrive in dynamic settings.
✨Prepare Questions About Culture
Since this role involves contributing to the People & Culture function, come armed with questions about their current initiatives. Ask about their approach to continuous learning and development, which shows your genuine interest in enhancing the workforce's capability.
