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- Tasks: Deliver exceptional service in our vibrant bars and restaurants, ensuring guests have an unforgettable experience.
- Company: Join the voco Winchester Hotel & Spa, a stylish and modern hospitality haven.
- Benefits: Enjoy discounted stays, 50% off dining, and a fully funded apprenticeship programme.
- Why this job: Kickstart your hospitality career in a fun, engaging environment with flexible shifts.
- Qualifications: Passionate about customer service with excellent communication skills.
- Other info: Be part of a supportive team with great career growth opportunities.
Our voco Winchester Hotel & Spa is a modern haven, designed with a focus on both style and comfort. Our thoughtfully crafted spaces combine contemporary design elements with inviting amenities, ensuring a distinctive and enjoyable stay. Located near the historic and picturesque city of Winchester, voco Winchester Hotel & Spa is located on the edge of the beautiful South Downs National Park and within five minutes from the city centre. With that in mind, our voco Winchester Hotel & Spa is a great place to kickstart your hospitality career or if you’re looking to progress your journey, this is the place where future can become reality.
It’s a big operation, so you’ll need to be hands‑on, featuring 131 bedrooms, 8 flexible event spaces, our restaurant Kitchen 21 and the stunning ANA Spa. Whether it be a pre‑cruise stay, accommodation for a business trip, a relaxing spa‑day, wedding or family celebration, our hotel offers it all.
Are you out-going, full of energy and enthusiastic? A natural‑born communicator? Are you passionate about offering an excellent guest experience? Then our fabulous voco Winchester Hotel & Spa could be the place for you.
The Role:
We\’re looking for a passionate Food & Beverage Assistant to join our team. Our bars and restaurants are fun, engaging places to work and they’re at the heart of our guests’ overall experience when staying with us. You’ll be front and centre of that stage, leading by example in all that you do. You’ll be responsible for exceeding guests experiences by delivering an efficient yet relaxed service that they won’t forget.
You’ll be responsible for ensuring our customers have a great experience, making sure food and drinks arrive smoothly and efficiently. Taking pride in your work, you\’ll make sure the bar and restaurant areas well presented, clean and tidy.
The Ideal Candidate:
We’re looking for a Food & Beverage Assistant who is passionate and motivated to deliver 5‑star customer service. You will need to be naturally engaging, confident and outgoing with the ability to have authentic and genuine conversations with our guests. You’ll be intuitive with customers needs and know what it takes to go the extra mile, concentrating on every little detail to deliver an exceptional service.
All applicants must be eligible to live and work in the UK. As part of the recruitment process, you will be asked to provide documented evidence of eligibility.
- Heavily discounted Staff Room Rates at all Castlebridge properties for you and your friends and family, so everyone can enjoy a break away. Rates start from £50 per night, with breakfast included.
- 50% off your bill when you dine in one of our Restaurants or Bars.
- Fully funded Apprenticeship programme to develop your career without a reduction in your pay.
- Cycle to work scheme – save up to 40% on a wide range of bikes.
- Healthcare Cash Plans – dental, optical, medical and more available from just £1 per week.
- Referral schemes for referring your friends or family to join our team.
- Flexible shift patterns and contracts available to suit your lifestyle, we are 24/7 operation, meaning shift patterns to suit everyone.
- Monthly colleague recognition through our 5-Star Service rewards programme and monetary rewards for long service milestones.
- Use of Wagestream financial wellbeing platform, allowing you to access your pay as and when you need it.
- Employee Assistance Programme – free, confidential advice available 24/7 to you.
- An internal communications hub which acts as our very own social media platform, connecting you to your colleagues and the wider group in seconds.
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F&B Assistant employer: Castlebridge Hospitality
Contact Detail:
Castlebridge Hospitality Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land F&B Assistant
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on voco Winchester Hotel & Spa. Understand their values, what makes them unique, and how they treat their guests. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your people skills! As a Food & Beverage Assistant, you'll be interacting with guests all day. Try role-playing with a friend or family member to get comfortable with engaging conversations and handling different customer scenarios. The more relaxed and confident you are, the better!
✨Tip Number 3
Show off your passion for hospitality! During your interview, share specific examples of times you've gone the extra mile for customers. Whether it’s a small detail or a big effort, demonstrating your commitment to excellent service can really set you apart from other candidates.
✨Tip Number 4
Apply through our website! We love seeing applications come directly from enthusiastic candidates like you. It shows initiative and gives us a chance to see your personality shine through. Plus, you’ll be one step closer to joining our vibrant team at voco Winchester Hotel & Spa!
We think you need these skills to ace F&B Assistant
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for the hospitality industry shine through. We want to see that you're genuinely excited about the role and ready to deliver that 5-star service we pride ourselves on.
Tailor Your CV: Make sure your CV is tailored to the Food & Beverage Assistant role. Highlight any relevant experience you have in customer service or hospitality, and don’t forget to mention those times you went the extra mile for a guest!
Craft a Personal Cover Letter: Your cover letter is your chance to tell us why you’re the perfect fit for voco Winchester Hotel & Spa. Share your personality, your communication skills, and how you can contribute to creating unforgettable guest experiences.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen to join our team!
How to prepare for a job interview at Castlebridge Hospitality
✨Know the Venue
Before your interview, take some time to research voco Winchester Hotel & Spa. Familiarise yourself with their services, atmosphere, and values. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Showcase Your Passion
As a Food & Beverage Assistant, enthusiasm is key! Be ready to share examples of how you've gone the extra mile for customers in previous roles. Highlight your passion for hospitality and how you can contribute to creating memorable guest experiences.
✨Practice Your Communication Skills
Since this role requires excellent communication, practice engaging conversations. You might want to role-play with a friend or family member, focusing on being friendly, confident, and attentive. This will help you feel more at ease during the actual interview.
✨Dress to Impress
First impressions matter! Dress smartly and appropriately for the interview, reflecting the stylish yet comfortable vibe of the hotel. A polished appearance shows that you take the opportunity seriously and are ready to represent the brand.
