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- Tasks: Welcome guests, ensure safety, and maintain hotel standards during the night shift.
- Company: Boutique Hotel Indigo, rich in history and culture.
- Benefits: Discounted stays, 50% off dining, flexible shifts, and career development opportunities.
- Other info: Enjoy a supportive work environment with recognition and rewards.
- Why this job: Join a vibrant team and share stories in a unique hotel setting.
- Qualifications: Experience in hospitality and a passion for customer service.
The predicted salary is between 22000 - 26000 £ per year.
In the heart of this Shakespearean market town is our boutique Hotel Indigo Stratford-upon-Avon, surrounded by the wealth of culture this idyllic town has to offer. Steeped in history and home to William Shakespeare, we share our neighbourhood with his 16th-century birthplace. You will recognise links to Stratford’s heritage throughout the design of our boutique hotel rooms. Formerly the Falcon Hotel, this stunning historic building has been in the heart of the Stratford-upon-Avon neighbourhood for centuries.
The Role: We have a fantastic opportunity for a Night Porter to join the team. This role will be split between Hotel Indigo Stratford-Upon-Avon and Hotel Indigo Coventry. You’ll provide guests and visitors with a warm welcome and exceptional levels of customer care and service. You’ll deal with guest comments and complaints in a constructive and empathetic manner, the objective being to resolve the complaint prior to departure. You’ll be responsible for the welfare and safety of both guests and the hotel, carrying out regular check/patrols around all areas of the building, taking appropriate action to ensure standards of cleanliness, safety and general appearance are maintained. Thinking one step ahead and ensuring the hotel is perfectly presented and ready for our guests in the morning, you’ll have a keen eye for detail.
The Ideal Candidate: We’re looking for a Night Porter with previous experience of working Nights within a hotel or hospitality environment. As Night Porter, you’ll need to be passionate about delivering high standards, providing unparalleled customer service and ensuring that all hotel standards and health and safety requirements are implemented. You’ll need commitment, dedication and the ability to work seamlessly with the rest of the Night Team to make things happen. All applicants must be eligible to live and work in the UK. As part of the recruitment process, you will be asked to provide documented evidence of eligibility.
- Heavily discounted Staff Room Rates at all Castlebridge properties for you and your friends and family, so everyone can enjoy a break away. Rates start from £50 per night, with breakfast included.
- 50% off your bill when you dine in one of our Restaurants or Bars.
- Fully funded Apprenticeship programme to develop your career without a reduction in your pay.
- Cycle to work scheme - save up to 40% on a wide range of bikes.
- Healthcare Cash Plans - dental, optical, medical and more available from just £1 per week.
- Referral schemes for referring your friends or family to join our team.
- Flexible shift patterns and contracts available to suit your lifestyle, we are 24/7 operation, meaning shift patterns to suit everyone.
- Monthly colleague recognition through our 5-Star Service rewards programme and monetary rewards for long service milestones.
- Use of Wagestream financial wellbeing platform, allowing you to access your pay as and when you need it.
- Employee Assistance Programme - free, confidential advice available 24/7 to you.
- An internal communications hub which acts as our very own social media platform, connecting you to your colleagues and the wider group in seconds.
Night Porter in Coventry employer: Castlebridge Hospitality
Contact Detail:
Castlebridge Hospitality Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Night Porter in Coventry
✨Tip Number 1
Network like a pro! Reach out to friends, family, or even former colleagues who might have connections in the hospitality industry. A personal recommendation can go a long way in landing that Night Porter role.
✨Tip Number 2
Show up in person! If you’re nearby, pop into Hotel Indigo and introduce yourself. A friendly face can make a lasting impression, and you might just get a chance to chat with the hiring manager.
✨Tip Number 3
Be ready for an informal chat! When you apply through our website, be prepared for a quick phone call or video chat. Brush up on your customer service skills and be ready to share your passion for hospitality.
✨Tip Number 4
Follow up after applying! A simple email thanking them for considering your application can keep you on their radar. It shows enthusiasm and professionalism, which are key traits for a Night Porter.
We think you need these skills to ace Night Porter in Coventry
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to share your passion for hospitality and storytelling. Make it engaging and relatable!
Tailor Your Application: Make sure to tailor your application specifically for the Night Porter role at Hotel Indigo. Highlight any relevant experience in hospitality and customer service, and connect it back to what we value in our team.
Be Clear and Concise: Keep your application clear and to the point. We appreciate well-structured applications that are easy to read. Use bullet points if necessary to highlight your skills and experiences!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this unique opportunity. We can’t wait to hear from you!
How to prepare for a job interview at Castlebridge Hospitality
✨Know Your Venue
Before the interview, take some time to research Hotel Indigo Stratford-upon-Avon and Coventry. Familiarise yourself with their unique offerings, like The Woodsman restaurant and the boutique hotel experience. This will help you connect your answers to the hotel's ethos and show your genuine interest.
✨Showcase Your Customer Service Skills
As a Night Porter, exceptional customer service is key. Prepare examples from your past experiences where you went above and beyond for guests. Think about how you handled complaints or created memorable experiences, as this will demonstrate your ability to provide the high standards they expect.
✨Emphasise Teamwork
The role requires seamless collaboration with the Night Team. Be ready to discuss how you've worked effectively in teams before. Highlight any experiences where you contributed to a positive team environment or helped resolve conflicts, showcasing your commitment to teamwork.
✨Dress the Part
First impressions matter! Dress smartly and appropriately for the interview, reflecting the stylish yet welcoming atmosphere of the hotel. A polished appearance will not only boost your confidence but also signal to the interviewers that you understand the importance of presentation in hospitality.