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- Tasks: Lead the reception team to provide exceptional customer service and create memorable guest experiences.
- Company: Hotel Indigo Chester, a unique boutique hotel in a vibrant cultural hub.
- Benefits: Discounted stays, 50% off dining, flexible shifts, and career development opportunities.
- Why this job: Join a dynamic team in a buzzing neighbourhood and share stories that inspire guests.
- Qualifications: Experience in hospitality and strong leadership skills are essential.
- Other info: Enjoy a supportive environment with recognition programmes and wellness resources.
The predicted salary is between 30000 - 40000 £ per year.
At our Hotel Indigo Chester, the neighbourhood is truly a place like no other. Each new chapter in this neighbourhood’s epic history has brought with it architectural traditions, and every Tudor building, half-timbered house and medieval construction in this beautiful place tells its own story. The city celebrates and commemorates these tales, bringing them to life for residents and visitors through popular parades, festivals and cultural events. Indeed, Chester is a cultural hub, a town that sparks and celebrates all forms of creativity.
From the 2000-year-old defensive walls that encircle the bewitching City of Chester to the vibrant arts scene and countless Bars, Restaurants and Nightclubs, this neighbourhood is positively buzzing. Enriched with local history, our boutique hotel is a great base to explore this wonderful city. Home to The Forge, our Restaurant with a traditional approach to contemporary British cooking, our menu is a celebration of our passion for wild food. Marrying the refinement of century-old techniques with the very best local ingredients, The Forge brings to life the flavours, textures and aromas of the lands that surround us.
This could be your opportunity to work somewhere completely unique, somewhere where you can be yourself, talk about the stories of our wonderful neighbourhood and put your stamp on the ever-evolving brand that is Hotel Indigo. Are you outgoing, full of energy and enthusiastic? A natural-born storyteller? Are you passionate about offering excellent customer service? Then our stunning boutique Hotel could be the place for you.
The Role
We have a fantastic opportunity for an enthusiastic Reception Manager to join our team. Responsible for the organisation and running of the reception and supporting the front office, you’ll be front and centre of our stage leading your team to provide guests and visitors with a warm welcome and unparalleled service. Your number one priority is the customer experience and you will have a strong track record in motivating and leading a team, whilst also being prepared to roll up your sleeves and get stuck in! You will be someone who likes to get to know people, be able to start authentic, genuine conversations and inspire our guests to create wonderful memories.
Whilst being a constant presence on the floor, you will also need to recruit, manage and lead the Reception Team to success. Strong attention to detail and a good understanding of front office systems and procedures is essential. You will be incredibly structured and encourage strong working relationships between the other HODs, working together to ensure the smooth running of each department.
The Ideal Candidate
We’re looking for an experienced Reception Manager that will inspire the team to put our guests at the heart of everything they do. You’ll need experience working in a similar role within the hospitality industry, ideally within a Front of House department. You’ll have led a team and be confident in communicating across all levels and supporting other HODs with the smooth running of each department. Your daily priorities will change based on the needs of the business so being flexible and adaptable is a must for this role. You’ll have a big task on your hands so your attention to detail and organisational skills will need to be second to none.
All applicants must be eligible to live and work in the UK. As part of the recruitment process, you will be asked to provide documented evidence of eligibility.
Benefits
- Heavily discounted Staff Room Rates at all Castlebridge properties for you and your friends and family, so everyone can enjoy a break away. Rates start from £50 per night, with breakfast included.
- 50% off your bill when you dine in one of our Restaurants or Bars.
- Fully funded Apprenticeship programme to develop your career without a reduction in your pay.
- Cycle to work scheme - save up to 40% on a wide range of bikes.
- Healthcare Cash Plans - dental, optical, medical and more available from just £1 per week.
- Referral schemes for referring your friends or family to join our team.
- Flexible shift patterns and contracts available to suit your lifestyle, we are a 24/7 operation, meaning shift patterns to suit everyone.
- Monthly colleague recognition through our 5-Star Service rewards programme and monetary rewards for long service milestones.
- Use of Wagestream financial wellbeing platform, allowing you to access your pay as and when you need it.
- Employee Assistance Programme - free, confidential advice available 24/7 to you.
- An internal communications hub which acts as our very own social media platform, connecting you to your colleagues and the wider group in seconds.
Reception Manager in Chester employer: Castlebridge Hospitality
Contact Detail:
Castlebridge Hospitality Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Reception Manager in Chester
✨Tip Number 1
Get to know the company culture before your interview. Dive into their website and social media to understand their vibe. This will help you connect with the team and show that you're genuinely interested in being part of their unique story.
✨Tip Number 2
Practice your storytelling skills! As a Reception Manager, you'll need to engage with guests and share the tales of Chester. Prepare a few anecdotes about your experiences in hospitality that highlight your customer service skills and passion for creating memorable moments.
✨Tip Number 3
Network like a pro! Reach out to current or former employees on LinkedIn to get insider tips about the role and the hotel. They might share valuable insights that can give you an edge during the interview process.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re keen on joining our team at Hotel Indigo Chester, where we celebrate creativity and excellent service.
We think you need these skills to ace Reception Manager in Chester
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to share your passion for hospitality and storytelling. Remember, we’re looking for someone who can connect with our guests and create memorable experiences.
Tailor Your Application: Make sure to tailor your application specifically for the Reception Manager role at Hotel Indigo Chester. Highlight your relevant experience in the hospitality industry and how it aligns with our values. This shows us that you’ve done your homework and are genuinely interested in joining our team.
Be Detail-Oriented: Attention to detail is key in this role, so make sure your application is polished and free of errors. Double-check your spelling and grammar, and ensure that all the information you provide is accurate. This reflects your organisational skills and professionalism, which are crucial for a Reception Manager.
Apply Through Our Website: We encourage you to apply through our website for a seamless application process. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it gives you a chance to explore more about our unique hotel and what we stand for!
How to prepare for a job interview at Castlebridge Hospitality
✨Know Your Neighbourhood
Familiarise yourself with Chester's history and cultural highlights. Being able to share stories about the local area will not only impress your interviewers but also show your passion for the role and the hotel’s unique identity.
✨Showcase Your Customer Service Skills
Prepare examples of how you've provided excellent customer service in previous roles. Think about specific situations where you went above and beyond for a guest, as this is crucial for a Reception Manager.
✨Demonstrate Leadership Experience
Be ready to discuss your experience in leading and motivating a team. Share instances where you successfully managed a team, highlighting your ability to inspire others and create a positive work environment.
✨Emphasise Flexibility and Adaptability
Since the role requires adapting to changing priorities, prepare to discuss how you've handled unexpected challenges in the past. Show that you're someone who thrives in dynamic environments and can think on your feet.