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- Tasks: Serve breakfast and ensure guests have a memorable dining experience.
- Company: Hotel Indigo Chester is a unique boutique hotel in a vibrant cultural hub.
- Benefits: Enjoy discounted stays, 50% off dining, flexible shifts, and career development opportunities.
- Why this job: Join a fun team, engage with guests, and be part of a creative community.
- Qualifications: Must be outgoing, passionate about customer service, and eligible to work in the UK.
- Other info: Access to financial wellbeing tools and a supportive work environment.
Role
We\’re looking for a passionate Breakfast Assistant to join our team. Our restaurants are fun, engaging places to work and they’re at the heart of our guests’ overall experience when staying with us. You’ll be front and centre of that stage, leading by example in all that you do. You’ll be responsible for exceeding guests experiences by delivering an efficient yet relaxed service that they won’t forget.
You’ll be responsible for ensuring our customers have a great experience, making sure food and drinks arrive smoothly and efficiently. Taking pride in your work, you’ll make sure the bar and restaurant areas are well presented, clean and tidy.
Ideal Candidate
We’re looking for a Breakfast Assistant who is passionate and motivated to deliver 5-star customer service. You will need to be naturally engaging, confident and outgoing with the ability to have authentic and genuine conversations with our guests. You’ll be intuitive with customers needs and know what it takes to go the extra mile, concentrating on every little detail to deliver an exceptional service.
Eligibility
All applicants must be eligible to live and work in the UK. As part of the recruitment process, you will be asked to provide documented evidence of eligibility.
- Heavily discounted Staff Room Rates at all Castlebridge properties for you and your friends and family, so everyone can enjoy a break away. Rates start from £50 per night, with breakfast included.
- 50% off your bill when you dine in one of our Restaurants or Bars.
- Fully funded Apprenticeship programme to develop your career without a reduction in your pay.
- Cycle to work scheme – save up to 40% on a wide range of bikes.
- Healthcare Cash Plans – dental, optical, medical and more available from just £1 per week.
- Referral schemes for referring your friends or family to join our team.
- Flexible shift patterns and contracts available to suit your lifestyle, we are 24/7 operation, meaning shift patterns to suit everyone.
- Monthly colleague recognition through our 5-Star Service rewards programme and monetary rewards for long service milestones.
- Use of Wagestream financial wellbeing platform, allowing you to access your pay as and when you need it.
- Employee Assistance Programme – free, confidential advice available 24/7 to you.
- An internal communications hub which acts as our very own social media platform, connecting you to your colleagues and the wider group in seconds.
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Breakfast Assistant employer: Castlebridge Hospitality
Contact Detail:
Castlebridge Hospitality Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Breakfast Assistant
✨Tip Number 1
Familiarise yourself with the local area and its history. Being able to share interesting stories about Chester and its cultural significance will not only impress during your interview but also help you connect with guests on a personal level.
✨Tip Number 2
Showcase your customer service skills in real-life scenarios. Consider volunteering or working in similar roles where you can demonstrate your ability to engage with customers and provide exceptional service, as this is key for the Breakfast Assistant position.
✨Tip Number 3
Practice your communication skills. Since the role requires you to have authentic conversations with guests, try engaging in friendly chats with people in various settings to build your confidence and conversational abilities.
✨Tip Number 4
Research Hotel Indigo's values and mission. Understanding what makes our hotel unique and how we strive to deliver 5-star service will help you align your answers during the interview and show that you're genuinely interested in being part of our team.
We think you need these skills to ace Breakfast Assistant
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand what the Breakfast Assistant role entails. Highlight your relevant experience in customer service and any previous roles in hospitality.
Show Your Passion: In your application, express your enthusiasm for providing excellent customer service. Share specific examples of how you've gone the extra mile for customers in past roles.
Tailor Your CV: Make sure your CV reflects the skills and qualities mentioned in the job description. Emphasise your ability to engage with guests and your attention to detail in maintaining a clean and tidy environment.
Craft a Personal Cover Letter: Write a cover letter that tells your story. Explain why you want to work at Hotel Indigo Chester and how your personality aligns with their values. Be genuine and let your character shine through.
How to prepare for a job interview at Castlebridge Hospitality
✨Show Your Passion for Customer Service
Make sure to express your enthusiasm for providing excellent customer service during the interview. Share examples of how you've gone above and beyond for customers in the past, as this role is all about creating memorable experiences for guests.
✨Be Engaging and Personable
As a Breakfast Assistant, you'll be interacting with guests regularly. Practice being warm and approachable in your responses. Use friendly body language and maintain eye contact to convey your outgoing personality.
✨Know the Menu and Local Area
Familiarise yourself with the restaurant's menu and the local area before the interview. Being able to discuss the dishes and share interesting stories about Chester will demonstrate your commitment and knowledge, making you stand out as a candidate.
✨Prepare for Scenario Questions
Expect questions that assess your problem-solving skills and ability to handle difficult situations. Think of scenarios where you had to manage a challenging customer or a busy service period, and be ready to explain how you handled it effectively.